The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
RANT Casino - Player’s struggling to complete the account verification.
Amount: €3,600
RANT Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I've been playing at Rant Casino for a long time until recently without any problems.
I was verified as normal. On November 26th, 2021 I received an email that I had to upload further documents. (Verification of source of wealth)
I submitted the documents on the same day.
For days I've been asking support for the status. I keep getting the same message:
Your case is currently being examined by the relevant department. Please wait for more information.
€ 3600 is open
2500 € requested for payment via Trustly
1100 € in the player account
Automatic translation:
Public
Public
2 years ago
Dear aniz41-a,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that providing Proof of Income seems to be the only obstacle standing between you and your winnings?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Dear team, thank you very much for the quick response. The casino has now contacted me and requested further documents. I will now comply with the request and wait for further steps. I would get in touch with you if there were still problems. Thanks very much
Automatic translation:
Public
Public
2 years ago
Hello aniz41-a,
Have there been any developments since our last conversation?
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