Rajabets Casino - Player struggles to close Rajabet account.

I want to close/block my account permanently from Rajabet but they are not cancelling the membership. If they are licensed casino then Rajabets have to follow the guidelines. Please ask Rajabets to close my account permanently

Dear kishor000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajabets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what is the reason why you wish to close your account in the casino?
• Have you given any reason for account closure to the casino already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Reason for closing- Currently facing financial difficulties and gambling are addicting me

Yes- I already informed to Rajabets

all others casino site are following process guidelines but they are not doing. If customer is saying upfront close the account then they are forcing us to play again. If they are disagree then I will send email to Curaçao Online Gaming Licence company

Have you informed the casino this is the reason you wish to block your account?

If you have informed the casino about your trouble controlling your play, they are in our opinion obligated to assist you by blocking your account as soon as possible.

Thank you for your reply.

I have already informed them. But they are just saying we have 3 months membership, your account should inactive for 3 months (No deposit/play/withdrawal) This is not possible, they are just wait and force to player to re-connect with Rajabet and do losses. Please contact to Rajabet and block my account permanently

user id - Kish1356

When you are facing such issue the best course of action would be to request a self-exclusion due to a gambling problem.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Rajabets Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (permanently).

The reason for my decision is xxx (financial difficulties and gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@rajabets.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Email sent & marked you and Rajabets. Awaiting response

Have you received any response to your request for a self-exclusion from the 26th of March?

Is your casino account blocked?

No response received. Rajabet did not blocked my account yet. Please have intervention of Rajabets representative here and email

I already marked to you in CC in that email. Please check

Appreciate to you

Thank you very much, kishor000, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello kishor000,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the self-exclusion request and clarify the situation?

Thank you in advance.

Respectfully,

Michal

latest update.. Rajabets has block my account for 365 days as requested. Please close the complaint now

Hello Casino Guru,

The users Rajabets account was terminated upon his request, we always support our players, we are wishing you the best!

Kind regards,

Team Rajabets

Dear kishor000,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru