Rainbow Spins Casino - Player’s struggling to complete the account verification.

Hi i deposited £10 to rainbow and got some winnings. I have uploaded numerous screenshots and files to prove identification but they always come back saying its not accepted meaning they wont pay out if someone could help would appreciate it thanks

Dear Margaret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

Lastly, could you please advise if you’re experiencing the same issue in both casinos?

https://casino.guru/rainbow-riches-casino-player-s-struggling-to-complete

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thank you for reply its rainbow spins im having trouble with they wont accept any id. I have sent passport, driving licence with additional photo, bank statement showing name and address, paypal account, mobile phond account, and screenshot of card all rejected i have no idea why this isnt id. I dont know what else to send

Thank you very much, Hooters123, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hooters123,

I looked at your complaint and will do my best to help you. I would like to invite Rainbow Spins Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hi viliam rainbow spins has now accepted all ID i sent but still not letting me withdraw funds it says i have to deposit with registered card why would i deposit more when im trying to withdraw winnings. It also states i cant deposit as i have money in the account

We would like to ask the Rainbow Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact the United Kingdom gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.