The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. He said his account was fully verified and that he had already received three payments two weeks earlier, so the pending withdrawals seemed unusual. We advised him to wait for the casino’s processing time and to cooperate with the casino, as delays could happen due to KYC or withdrawal volume. The complaint was then marked as resolved after he confirmed the withdrawal would be processed by October 4th.
BOOMERANG BET Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €2,350
BOOMERANG BET Casino
Safety Index 5.8 Below averageCase summary
Discussion
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3 weeks ago
Translation
Good evening, after winning bets and blackjack on the Boomerang Bet platform, I have three withdrawal requests for a total of €2,350 made on three different dates.
The transaction IDs are:
6340fed5-1920-4895-b31d-d160ae96ba4b (made on 09/28/2026 with a value of €1000)
d8f5846d-43ca-4325-acd2-cc98e53b98bf (made on 25/09/2026 for a value of €750)
96c0bec4-4d76-4528-a0be-72af6fc98258 (made on 09/25/2026 for a value of €600)
My account is fully verified. However, after repeated reminders, transactions remain stuck at step 2 (Verification in progress) for over 4 business days. The explanations given by support range from the weekend block to the high number of withdrawals. Since I haven't received the credit within the timeframe set out in the Terms and Conditions, I'm requesting CasinoGuru's support to obtain approval and the immediate release of my funds.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear spata19861,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 weeks ago
TranslationMy account is fully verified, two weeks ago I received 3 payments. This is why it seems very strange to me!!! Attached are the three pending withdrawals.
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3 weeks ago
TranslationUpdate... they tell me the withdrawal will be processed by October 4th. I don't believe it.
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3 weeks ago
TranslationToday, October 1, 2026, I received the first two transfers of €600 and €750. I'm waiting for the €1,000 transfer.
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear spata19861,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Jean
