Bankonbet Casino - Player’s winnings haven’t been received yet.

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Dear Todo2001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please tell me when you lost access to your email? Did you try to update your email address associated to your casino account?
• Please provide screenshots of relevant communication with the casino regarding withdrawal delays.

Thank you very much in advance for your reply.

Hi the procedure is since 18.08.2026 ongoing. My first withdrawals came within 2 days since my friend did a request on your side. Then my withdrawals came and now I have the same problem and still waiting 🙁

Yes I already got some withdrawals from Bankonbet. My account has been verificated. My friend did once a request on your side and after that I received within 2 days my money from Bankonbet. But they do the same thing now.

I played without bonus.

my registered email got hacked two years ago. I don’t have any access anymore.

I attached you some of the chat photos but they saying like please be patient and your money save and so on. But don’t approve my withdrawal since 16.09.2026 now. And I have still 800€ in my balance which I need to withdraw then.

best regards,

[redacted]

Hello Casino.guru team,

I would like to file a complaint against Bankonbet (operated by Rabidi N.V.).

On 16.09.-18.09. I requested some withdrawals of [2.100€ in total] via skrill.

The funds come from sports betting winnings; I did not use any bonus.

Since then, the withdrawal has not been paid.

I have contacted support 15 times via live chat and email. I have only received generic answers, without any concrete reason for the delay and without reference to any specific term or condition I may have breached.

I have kept screenshots of the cashier history, the bet slips, all support conversations and the terms and conditions as they read today, and I can provide them on request.

Thank you for your help.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Todo2001,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean