HomeComplaintsRaging Bull Slots Casino - Player's withdrawal is delayed.

Raging Bull Slots Casino - Player's withdrawal is delayed.

Amount: $2,500

Raging Bull Slots Casino
Safety Index:Below average
Submitted: 27 Oct 2023 | Case closed : 13 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Oklahoma was facing withdrawal delays from his casino account, and the casino had asked him to cancel the withdrawal request which had been pending for almost three weeks. Despite our attempts to communicate with the player and gather more information to understand the situation better, the player did not respond. Therefore, we could not proceed with the investigation, leading us to reject the complaint.

Public
Public
1 year ago

I have been requesting withdrawal.


No bonus or Freeplay issue.

After two weeks and I sent all documents

They said they cannot wire to Chase bank.

They want me to cancel request which will start the wait all over again.

It's just delay after delay.


Going on end of 3rd week

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1 year ago

Dear Ra6504,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Do I understand correctly you asked the casino to process your withdrawal in Bitcoin instead? Could you please specify when you requested the change?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Public
1 year ago

Dear Ra6504,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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