The player from Oklahoma was facing withdrawal delays from his casino account, and the casino had asked him to cancel the withdrawal request which had been pending for almost three weeks. Despite our attempts to communicate with the player and gather more information to understand the situation better, the player did not respond. Therefore, we could not proceed with the investigation, leading us to reject the complaint.
Raging Bull Slots Casino - Player's withdrawal is delayed.
Amount: $2,500
Raging Bull Slots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
I have been requesting withdrawal.
No bonus or Freeplay issue.
After two weeks and I sent all documents
They said they cannot wire to Chase bank.
They want me to cancel request which will start the wait all over again.
It's just delay after delay.
Going on end of 3rd week
Public
Public
6 months ago
Dear Ra6504,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Do I understand correctly you asked the casino to process your withdrawal in Bitcoin instead? Could you please specify when you requested the change?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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