Raging Bull Slots Casino - Player’s withdrawal has been delayed.

Hello,

I don't know why I keep doing this to myself, but here we go again.... I have now been waiting two weeks for my withdrawal to be deposited. I literally just came to you guys a few weeks ago with help with Planet 7, which has since been resolved. But now all of a sudden when I check my withdrawal status on RB website, it says, not all documents have been received. Are you kidding? How is that even possible when I JUST had a successful withdrawal from their sister company not even 2 weeks ago? Its becoming not even fun anymore. The fact that anytime Im winning, and want to cash out, that I repeatedly have to go thru this excruciating headache just to obtain my winnings! All this appears to be is an additional delay on RB'S part to not pay me. I'm just sick of it. I can provide screenshots and all from raging bull, within the last 1-2 months stating that I have been fully verified. Please, I want to keep playing with you guys, but if this doesn't get better, I have no choice but to go elsewhere. Please help me Guru! Let me know if you need anything more from me and I'll be happy to provide. Anxiously awaiting your reply,

Xoxo,

~Amy~

Dear Amy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still only pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus?

From your previous complaint related to the same casino (here), we learned already that even if your account has been verified successfully the withdrawal process can take up to two months.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Well that is absurd. They need to stick to their promise ON THEIR WEBSITE when they are listing out their withdrawal timelines... Ive already withdrawal from raging bull, therefore it should take NO MORE THAN two weeks. No i passed all of the rules and guidelines in ordrr to withdrawal. They need to keep their word. If not, why would anyone want to play there? Thanks for looking into this.

Thank you very much, Dego1981, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dego1981,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Slots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey Viliam,

Well this morning I logged into my account to redeem my daily 14 free spins on RB, and for some ridiculous reason, my balance was $1300. WHY? THIS INFURIATES ME TO NO END. WHY would they do this? I 100% did NOT request this. And if this is some trick so I will have to start the initial "waiting period "all over again, I not only will never return to this place, i will literally be besides myself! How is this even fair? I need my money. Ive waited long enough. I should also note, it now says "withdrawable balance $1300." Im ill. Please advise my next step. Or better yet, Nick from Raging Bull? Please would you step in on this straighten this out?! Never have i had something like this happen. Any advice is greatly appreciated. Thanks Viliam.

Xoxo

Hey all,

It appears all that is necessary to set things on track is an up to date utility bill Dego1981, just submit that via the cashier in your casino account and let me know here once your documents are complete and up to date. I should be able to take care of the rest. If there are continued issues also let me know and I'll have one of my agents reach out to you.

Best wishes,

Nick and Raging Bull

Hey Nick,

Well I just went in and uploaded a current utility bill as requested via Hooyu. I've also attached a screenshot here for you, that I just received after providing my utility statement (again). Although I would love to ask you the obvious questions such as, how did my verification documents suddenly vanish, (especially when I have an email from Raging Bull dated August 13, 2021 stating my identity has successfully been verified by HooYu), I'll spare you. I just want to stay focused on the task at hand here. Please please tell me if I need to do anything else here, and I will do it right away... I really was counting on this $1300 for my January rent. Thanks Nick.

Hey Dego1981,

Thanks so much for your cooperation, had that sorted for you. Just need you to request that withdrawal again and we should be able to move forward from here.

Best,

Nick and Raging Bull

Nick,

Ivr submitted my withdrawal request AGAIN. PLease can we get this deposited now?

Hey Nick,

Ive done everything asked. I really hope by submitting my withdrawal request a second time, (which was not my choice), that the waiting period doesn't start over. Bc that just wouldn't be fair! Please let me know.

Nick @ raging bull, i go thru all of this back and forth. Do everything you ask, only to gey $483 deposited!?!?!? My withdrawal was for $1300. Do you know how much money I've spent with your casinos, only to be treated like this? Please make this right. Casino guru please help me get the rest of my money.

Hello????

Greetings Dego1981,

The win was using a 30/60 playthrough 2x maximum cashout free chip issued for Christmas, this means that the maximum win on the bonus itself was 2x $250 which would total $500 minus the service fee is what you received. Non-cashable funds were removed on approval.

Best wishes,

Nick and Raging Bull

Your joking right? And so you just toss the remaining 800+ dollars that I won? And not even consider putting it back into my account? Not to mention, I still had funds in my account from my bitcoin deposit on December 23rd! So this is not adding up. What is the point of playing and trying to have a good time at your casinos, when cashing out is not only a total nightmare, but you have to wait months to get your winnings. And now, on top of all of that, to find out the casino is tryin to give you a PORTION of your winnings. Please make this right!

Dear Dego1981,

I've corrected disputed amount to $500 that is maximal cashout in your case according to Bonus Terms & Conditions. As Nick described you've received your winnings minus service fees. We consider this case as resolved.

Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru