svenschn's reviews

Casino Guru

We want players to understand gambling.

6 months agoOriginalTranslation
Horrible casino....feels like the Internet in 1980....Games don't load or stutter...Payouts at this club, as always, at least 2 weeks....well, I can only advise against it, but everyone has to do it themselves knowledge...
  • nothing
  • Games don't load
  • Chat not available
  • Payout duration
Automatic translation:
9 months agoOriginalTranslation
Like most online casinos an absolute disaster, payouts are not processed in the hope that the player gambles away the money again...I'll wait for my payout, which is now a week away, and then close the account as soon as possible...
I can only advise everyone not to play here....
  • infinite payout period
  • helpless chat
  • lengthy verification
Automatic translation:
iWild Casino
9 months ago
Dear SvenSchn,

We are very sorry to hear that you have experienced long withdrawals. But we assure you that such cases are few and far between!

The verification procedure sometimes takes longer because it all depends on how quickly you submit the necessary documents. And also from the workload of the financial department.

We hope that your problem has already been resolved and that you are enjoying your winnings.

Best regards,
iWild Casino
1 year agoOriginalTranslation
One star because of the fast payout...but you don't usually get there....felt RTP of 0.5%...winning is almost impossible....it always means it's a matter of luck, but you can have yours here Get rid of salary in 10 minutes without problems...
  • fast payouts
  • worst RTP ever
  • Bonus for VIP players could be much better
Automatic translation:
Bruno Casino
1 year ago
Hi Sven.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Bruno Casino!
1 year agoOriginalTranslation
Used to be one of my favorite casinos, never had any problems, but has become a disaster lately. You suddenly have to verify yourself again for every payout. PDF documents that were accepted a day before are suddenly no longer acceptable...very strange...would definitely be careful with this online casino. Somehow people don't seem to want to pay out anymore....
  • verification
  • payout
  • payment options
Automatic translation:
NineCasino
1 year ago
Hello, dear.

We would like to extend to our sincere apologies regarding the recent issues with your verification.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@ninecasino.com.We would like to resolve your issue and help you to withdraw your funds.

Best regards,
NineCasino Team.
2 years agoOriginalTranslation
This casino's advertising that withdrawals are processed on the same day is completely misleading the customers. As long as you diligently deposit, the casino employees are infinitely friendly, but as soon as a payout is pending, nothing happens anymore...completely unfriendly to the customer...I can only advise everyone not to invest money here. There are so many better online casinos out there.
  • Misleading customers through false advertising promises
  • Payout Duration
Automatic translation:
2 years agoOriginalTranslation
I would like to share my experience with this casino here.
The range of games is relatively good, deposits are quick, but as soon as you win something, the catastrophe begins. Withdrawal requests are not processed at all or only after a few weeks, which is also what the 40 now !!! Can see complaints about this casino. I don't understand the casino's approach. Do they think that if you have to wait forever for your winnings, will someone still pay in here? It will only be a matter of time before this casino disappears from the market again. Can only advise everyone to play here ...
The support is also bad underground, there is no response to e-mails at all and the chat always only talks the same thing ...
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  • bad payout ethics
  • long verification
  • null support
Automatic translation:
2 years agoOriginalTranslation
Payout time like with a carrier pigeon ... I don't understand how good casinos can pay out within a few minutes and which take days for the exam alone? Are they just sitting there and playing skat? Fortunately, you only paid in and won once. Now wait another 5 weeks for the payment and then close the account immediately ... I definitely cannot recommend it ...
Automatic translation:
2 years agoOriginalTranslation
One of the worst casinos I know, the verification is a joke, paper in hand with "ID and Hello Crazy Fox + date" on it was rejected a thousand times because the arm or hand was not completely visible (whatever) ... after a lot of back and forth, the account was finally verified but my money was not paid out. Is simply not processed and the support only put off ... the rejection of the verification photo only took a few minutes, by the way. Furthermore, there is no more cashback and the selection of games has been reduced to 3 providers. I can only strongly advise against this casino, you can save yourself a lot of trouble.
Read moreRead less
Automatic translation:
Crazy Fox Casino
2 years ago
Dear SvenSchn,

Thank you for sharing your experience with us! We would like to give more details about the situation you have faced.

Firstly, we want to draw your attention to the fact that we need to have all our players verified in order to prevent any fraud activity in our casino. Moreover, we apply only official documents according to our TERMS AND CONDITIONS and AML policy. We asked you as a player to provide us with the additional document to prove your identity. A few times, you failed to provide us with the correct document. But after additional explanation from our support manager, you succeed to provide us with the correct one.

Secondly, you claim that we didn't pay out your winnings. We find this information mendacious because withdrawal was successfully approved and funds were sent to your banking account.

Another fact, that you have mentioned that you didn't receive cashback. According to our BONUS TERMS AND CONDITIONS p.2 Any bonuses are not available to players from Sweden, Germany including cashback, participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
Moreover, by registering a Player Account with the website, player confirm his consent with the Terms and Conditions.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Sincerely,
Crazy Fox Casino Team
PragmaticGates_alt
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