Dear SvenSchn

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns.

Firstly, we’re glad you appreciated the welcome bonus. However, we understand that timely withdrawals are crucial, and we apologize if the process didn’t meet your expectations. Our team is continuously working to improve the verification and payout processes to ensure they are as smooth and quick as possible.

To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system.

Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.

We would appreciate the opportunity to assist you further. Please reach out to us at vip@spinsup.com your account details, and we’ll do our best to resolve the issues you’ve encountered.

Your satisfaction is important to us, and we hope to restore your confidence in our services.

Best regards,
The SpinsUp Team

Dear SvenSchn,

We are very sorry to hear that you have experienced long withdrawals. But we assure you that such cases are few and far between!

The verification procedure sometimes takes longer because it all depends on how quickly you submit the necessary documents. And also from the workload of the financial department.

We hope that your problem has already been resolved and that you are enjoying your winnings.

Best regards,
iWild Casino

Hi Sven.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Bruno Casino!

Hello, dear.

We would like to extend to our sincere apologies regarding the recent issues with your verification.We would greatly appreciate the opportunity to discuss this further with you.If you will be willing to talk further please reach us via email-support@ninecasino.com.We would like to resolve your issue and help you to withdraw your funds.

Best regards,
NineCasino Team.