1 year ago
I had the worst time at this casino. First there was an issue with verification that was ultimately resolve after 10 days but I had to file a complain to get answers.
A few days after I deposited 80 attach with a casino bonus and a wager of 20×/40×.
The bonus was never added and on top of that my real cash money was showing 59$ and not 80$ even before I started playing.
Went to the chat to try to get an explanation and they told me that I had a sports bonus...wich was absolutely not the case because I had no active promotion showing anywhere.
I just played the 59$ and I'm done with them. That was one of the worst experience I've had and reading all the other review...I now understand. They literally stole money from me.
Absolutely disgusting behavior.
A few days after I deposited 80 attach with a casino bonus and a wager of 20×/40×.
The bonus was never added and on top of that my real cash money was showing 59$ and not 80$ even before I started playing.
Went to the chat to try to get an explanation and they told me that I had a sports bonus...wich was absolutely not the case because I had no active promotion showing anywhere.
I just played the 59$ and I'm done with them. That was one of the worst experience I've had and reading all the other review...I now understand. They literally stole money from me.
Absolutely disgusting behavior.
5
BlueChip Casino
1 year ago
Dear vincvinc1980,
Thank you for sharing your feedback with us!
We would like to express our sincerest apologies for the negative experience you had during your recent visit to our casino. We understand that your time with us did not meet your expectations, and we deeply regret any inconvenience or disappointment you may have experienced.
Regarding the verification issue you have faced with, we want to inform you that we take our responsibility to protect our customers' information seriously, and as such, we have implemented various security measures to ensure the safety and privacy of our users. Nevertheless, your account is verified now and you received your withdrawal funds already.
As for the bonus you mentioned, we would like to inform you that you indeed received a 2nd deposit welcome free bet bonus for sport. Unfortunately, free bet bonuses are not visible in Rewards tab of your profile, but you may check and use them in the betslip section on the Sport tab or while making a sport bet itself.
Moreover, please, be noticed that we have checked the bet history in your account and found out that your balance was 59 CAD after you played part of your funds in Zeus vs Hades - Gods of War game.
Once again, sorry for any inconvenience caused, and thank you for bringing these matters to our attention. We remain committed to providing our customers with the best possible experience and hope to have the chance to regain your trust.
Best regards,
BlueChip Customer Care manager
Thank you for sharing your feedback with us!
We would like to express our sincerest apologies for the negative experience you had during your recent visit to our casino. We understand that your time with us did not meet your expectations, and we deeply regret any inconvenience or disappointment you may have experienced.
Regarding the verification issue you have faced with, we want to inform you that we take our responsibility to protect our customers' information seriously, and as such, we have implemented various security measures to ensure the safety and privacy of our users. Nevertheless, your account is verified now and you received your withdrawal funds already.
As for the bonus you mentioned, we would like to inform you that you indeed received a 2nd deposit welcome free bet bonus for sport. Unfortunately, free bet bonuses are not visible in Rewards tab of your profile, but you may check and use them in the betslip section on the Sport tab or while making a sport bet itself.
Moreover, please, be noticed that we have checked the bet history in your account and found out that your balance was 59 CAD after you played part of your funds in Zeus vs Hades - Gods of War game.
Once again, sorry for any inconvenience caused, and thank you for bringing these matters to our attention. We remain committed to providing our customers with the best possible experience and hope to have the chance to regain your trust.
Best regards,
BlueChip Customer Care manager
