Our expert casino review team has carefully analysed Slotozen Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Slotozen Casino has a High Safety Index of 8.8, which makes a recommendable option for most players in terms of fairness and safety. Take a look at our full Slotozen Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of Slotozen Casino – Is it fair and safe?
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Slotozen Casino review, we carefully went through and inspected the Terms and Conditions of Slotozen Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Considering our estimates and the factual data we have collected, Slotozen Casino appears to be a average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Slotozen Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Slotozen Casino has landed a High Safety Index of 8.8. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: According to our records, Slotozen Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Slotozen Casino.
Terms and Conditions of Slotozen Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Slotozen Casino during our review.
Player complaints submitted about Slotozen Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found no relevant complaints about this casino.
Slotozen Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Slotozen Casino has a Good User feedback score based on the 48 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Slotozen Casino is owned by Dama N.V. and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Slotozen Casino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 4,000 per day
No win limit
EUR 10,000 per week
EUR 30,000 per month
USD 4,000 per day
CAD 4,000 per day
AUD 4,000 per day
NZD 4,000 per day
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Slotozen Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Slotozen Casino, managing your account, withdrawals, or other matters. Slotozen Casino has a good customer support, judging by the results of our testing.
Slots and casino games at Slotozen Casino
Slotozen Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows.
Casino games from 115 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Bullshark Games, Lucky Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, Lucky Streak, Amigo Gaming, Mancala Gaming, Boomerang Studios, Spinmatic, Spadegaming, ElCasino (TVBET), Golden Race, Spinthon, Reevo, Mascot Gaming, Four Leaf Gaming, Amusnet (EGT), Silver Bullet, PGsoft (Pocket Games Soft), Reel Play, TVBet, Max Win Gaming, HungryBear, Iconic21, AvatarUX, Peter & Sons, Blue Guru Games, 3 Oaks Gaming, CT Interactive, Golden Rock Studios, 4ThePlayer, Tornado Games, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, Backseat Gaming, Ad Lunam, Bulletproof Games, Reflex Gaming, BF Games, Spribe, Gamomat, Atmosfera Live, TrueLab Games, Spinza , RAW iGaming, Bang Bang Games, Bad Dingo, SlotMill, Vivo Gaming, Onlyplay, Nucleus Gaming, Gamebeat, Hot Rise Games, Absolute Live Gaming (alg), Fugaso, Felix Gaming, Gamevy, Retro Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Games Lab, Silverback Gaming, Clawbuster, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming.
Slotozen Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 10 bonuses from Slotozen Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on Slotozen Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Slotozen Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(49)
User reviews of Slotozen Casino
This is a place to share experience with Slotozen Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Slotozen is one of my favourite casinos. I have been there for a few months and it was only a positive experience. Support team is the best, always helpful and friendly, I like to talk to them even if I have no issues. I like bonuses and weekly promotions. I had a few withdrawals, and it was processed quite fast. However, it is necessary to keep in mind that verification may be required. I will definitely recommend Slotozen Casino to my friends.
Support team
Variety of games
Fast withdrawal
Verification process can take some time
Slotozen Casino
Dear Bonnnie2511,
Thank you for taking the time to write the feedback. It means a lot to us.
It is a great pleasure to know that you liked our casino and enjoyed your time with us. Moreover, we are truly delighted to learn that our dedicated support team was able to effectively address your needs
It brings us great joy to see our valued customers have a variety of bonuses to choose from.
We hope that the verification process will be more smooth for you in the future, and we hope to see you as a winner at our casino.
If you have any questions, please do not hesitate to reach out to our team at any time.
Registered here and made deposit of 200 cad +200 bonus, played 400 spins for about 10 minutes...I guess bad luck, I decided to give another try and I had great win, Verification took about 5 minutes and withdrawal about 2 hours.
Great selection of games
Site looks nice
Fast Verification/Cash outs
So far nothing
Slotozen Casino
Dear Boss78, We’re sorry to hear you didn’t get much luck upon your first playing with us, but we see that you still had quite a bit of wins. Hopefully, you’ll get your lucky streak if you give us another chance! And our VIP managers would be happy to advise you on choosing games that would satisfy your interests. Best of luck, Slotozen Team
I can't say anything bad about Slotozen. Casino delivers an outstanding online gambling experience. With friendly support staff, a diverse game selection, and a user-friendly interface, it's a joy to navigate and play. The visually stunning design enhances the overall atmosphere, while the efficient verification process ensures a secure environment. To my mind, Slotozen Casino is a top choice for players seeking a safe and enjoyable online gaming destination!
Slotozen Casino
Dear kate.lawrence0011!
We sincerely appreciate such a positive review of our casino!
Thank you for your kind words about our website design and your positive experience in general! Our team would also like to express our gratitude for the wonderful feedback on the support team. We do our best to provide our players with an excellent service. Stay tuned for something new!
Their bonus system is really bad. I spent over $1000 in a week and received an email saying I have cashback in my account but was told it was sent by error and nothing they could do
Good games
Bas customer service
Bad bonus system
Slotozen Casino
Dear Ryanpokies,
To start with, we sincerely regret to hear that you had such an experience at our casino. Our team is always loyal to our players and does its utmost to provide users only with a pleasant experience.
Nevertheless, we would like to point out that we offer a wide variety of bonuses to choose from. It is our main goal to keep our players delighted, so we propose free spins, match bonuses, and other awesome prizes as often as it is possible.
Regarding the cashback that was added to your account by mistake. We sincerely apologise for this inconvenience, and we are pretty sure, that we will be able to issue you a great sorry bonus that will change your mind about out casino (please contact our LiveChat for further assistance + attach a screenshot showing this reply).
However there is a point in our T&C indicating "If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account". For more information, please follow this link: https://www.slotozen.com/terms-and-conditions
Our team apologies for this inconvenience once again and sends you their love and wish you the best of luck ;) We are looking forward to seeing you again!
I think the SlotozenCasino is really great. The website is very clear and easy to use. There are many different game providers and also deposit and withdrawal options. There are also plenty of bonus offers. In addition, the support always answers very quickly and is very friendly
Ich finde das SlotozenCasino echt super. Die Website ist sehr übersichtlich und einfach zu bedienen. Es gibt viele verschiedene Spieleanbieter und auch ein- und Auszahlungsoptionen. Jede Menge Bonusangebote gibt es auch . Ausserdem ist antwortet der support immer sehr schnell und ist sehr freundlich
Slotozen Casino
Dear Simikra20, Thanks for sharing your experience! Such feedbacks make us work harder and create more and more awesome things for our lovely players :) Cheers, Slotozen Team
like this casino for generous bonuses and quick cashouts. ussualy it takes no more then 1 day to receive my money. i think all my luck goes to this casino, but i like it)))))
good bonuses
quick cashouts
lucky games
Slotozen Casino
Dear Lion,
We are delighted that you like our website, thank you for your feedback!
I don't recommend it, I played with the bonus and the most interesting thing is that with strict bonus criteria and only 10x payouts of the bonus value in this casino, you don't even achieve 2% of the bonus fulfillment. The RTP is almost at 0, I also got 50 spins with the deposit and with it reached €8, even with this win you get nothing. Not to mention the free prizes during the game, it doesn't even show that they exist. I really don't know how such casinos can do business. I don't regret the 30€ and I don't even expect to get rich, but I expect at least a little respect for the players, not that the player has to respect the casino and they don't. Unfortunately, I no longer play in the casino, which is a black hole. Please don't talk about some kind of luck... Luck is on the side of the casino
Ne priporočam, igral sem z bonusom in najbol zanimivo je to da pri strogih kriterijih bonusa in samo 10x izplacilom vrrdnosti bonusa v tem kazinoju ne dosezes niti 2% izpolnitve bonusa.RTP je skoraj na 0, dobil sem tudi 50 vrtljajev pri pologu in z njim dosegel 8 €, tudi z tem dobitkom ne dobis nic. Da ne govorim o brezplačnih nagradnih igrah med igro, niti pokaže ne da obstajajo. Resnično ne vem kako lahko taki kazinoji poslujejo.Ni mi žal teh 30€ in niti ne pričakujem da bi dobil bogastvo ampak pričakujem vsaj malo spoštovanja do igralcev, ne pa da mora igralec spoštovati kazino oni pa ne. Žal ne igram več v kazinoji ki je črna luknja. Pa prosim ne govorite o nekakšni sreči .. Sreča je tu na strani kazinoja
Slotozen Casino
Dear Rile, Thank you for your feedback. We are very sorry that our casino has left such a negative impression on you. I want to draw your attention that x10 rule is described in our policy and game results do not depend on the casino, it is a random process. With love, SLOTOZEN TEAM
Slotozen is the best online casino out of several I've tried, the welcome bonuses were great and they offer extra cash deposit bonuses, free spins or both quite often.
They run different competitions regularly and you earn points to reach levels where the reward can be free spins or cash bonuses.
Support is good and there is always an agent on chat that can help you with any problems, plus if you're a VIP like me, you'll be allocated a personal account manager.
The only reason I didn't give Slotozen 5 Stars, is that when you have active bonuses, you are restricted by the developer from playing some games and quite a few are my favorite.
This casino is my favourite by far. Very fair bonuses. And vip support has been amazing!
Slotozen Casino
Dear Nickypoxxx! Thank you for your lovely feedback! Happy you enjoyed our bonuses offer and our support services. Keep an eye on our new games and promo offers for the most exciting playing experience. Have fun and good luck!
Dear maroun 2021! Thanks for your feedback! Could you please share with us more info what impacted on your review? Your reply is very important to us. Thank you !
Signed up for a look and cannot get on live chat, have emailed several times with a screenshot of an issue, only to be answered by stay casino saying we would love to help but you need to go to live chat, but if you vote for us we will be happy to offer you some free spins. Sounds a little mickey mouse to me and probably should be avoided. Never got to play anything so cannot comment on that
none absolutely nothing
shambolic state of affairs
support is hopeless
Slotozen Casino
Dear Wollygog, so sorry you weren't completely happy with us. Our support team is available in live chat 24/7, except for a few short breaks throughout the day. So if we're offline, the moment you want to chat with us, try the chat just a bit later. Enjoy your playing, and best of luck! Best regards, Slotozen Team
Registered, paid in, received a welcome bonus with the free spins, I received 2 euros. okay, no problem yet. after that i played down my entire deposit and the 100% bonus with about 350 spins without even mentioning a win of more than one euro and three scatters. So the rtp can certainly not be right in this casino. the bonus conditions alone are a pure rip-off. play somewhere else folks.
angemeldet einbezahlt, willkommensbonus erhalten bei den freispielen habe ich 2 euro bekommen. ok, noch kein problem. danach habe ich meine ganze einzahlung und den 100% bonus mit etwa 350 spins runtergespielt ohne einen gewinn über einen euro und von drei scatter ganz zu schweigen. also das mit dem rtp kann in diesem casino sicher nicht stimmen. alleine die bonusbedingungen sind eine reine abzocke. spielt woanders leute.
many providers
viele anbieter
nice page
schöne seite
almost everything
fast alles
Slotozen Casino
Dear franztheuerw, Thanks for sharing your feedback. We are so sorry to hear you were upset with our Bonus Policies. We have a rule that all bonuses have limits for a maximum withdrawable amount, e.g. x10 the bonus amount for all cash bonuses. Kindly note that you accept our T&C as well as Bonus T&C upon registration. We offer a great deal of generous bonuses to our players, and they come with certain wagering rules. If you prefer to play without any limitations, you are welcome to play with your deposit money only. That way, you won’t have any restrictions such as a bet amount, game choice or winnings amounts. We’d love to have you back with us. Let us know your profile details and we’ll make sure to come up with a nice personal bonus for you to make you feel better.
I love this casino. Have made one deposit, didn't clear wagering requirements so no withdrawal yet. Customer support in live chat are awesome and some of the best in the business I've come across. I will definitely be making more deposits here.
Customer support
Very good game selection
Good design
Slotozen Casino
Dear Melin! I think this is the absolute best review we've had so far! Thank you so much for your support, we appreciate it greatly. Hurry up to check out the latest releases and the best of luck! Love, Slotozen
The site of this casino is easy to navigate, and the look and feel are very good. Big welcome package. Individual bonus offers, very nice to keep me coming back to the site. Play'n Go is missing as a gaming supplier, but I recommend it because everything seems good. I am a bit surprised about the bad rating, as I received my withdrawal. Positive feelings of this casino!
Slotozen Casino
Dear Aapeli! We're so happy you enjoy playing with us. Yes, you are right Play'n Go is missing, but we have more than seventy other game providers, hope you found it good) Have fun and good luck on your new exciting gaming adventures coming! Cheers, SlotoZen Team
Played a few times. Good casino with a good selection of games, but overall expandable, and unfortunately with the usual country's restriction. The bonus is OK. Different deposit bonuses are available daily. Some are very good, some not. Deposits, withdraw no problem from € 10. The payment systems are all common and good. Will play more
Slotozen Casino
Hello BlueJays!
Thank you for sharing your experience! Could you tell us more about bonuses you don't like? We do our best and improve SlotoZen every day.
I advise against playing with the welcome bonus at this casino. I won over €1500 after wagering the welcome bonus in full and my total real money balance was reduced to €200 as the welcome bonus can only win 10x the deposit. In my opinion, however, this is an error, since the above-mentioned profit was only achieved after the sales conditions had been met and I should therefore be entitled to my entire profit. In addition, there is no other casino in the Dama NV Group with a maximum win for a deposit bonus! I'm very disappointed because it was my biggest win so far and the joy about it was completely for nothing in the end.
Ich Rate davon ab, in diesem Casino mit dem Willkommensbonus zu spielen. Ich habe nachdem ich den Willkommens vollständig umgesetzt habe über 1500€ gewonnen und meine gesamte Echtgeldbalance wurde auf 200€ reduziert, da man mit dem Willkommensbonus nur 10x der Einzahlung gewinnen kann. Meiner Meinung nach handelt es sich hierbei jedoch um einen Fehler, da der o.g. Gewinn erst nach Erfüllung der Umsatzbedingungen erzielt wurde und mir somit mein gesamter Gewinn zustehen müsste. Zudem gibt es sonst in keinem anderen Casino der Dama NV Group einen Maximalgewinn für einen Einzahlungsbonus! Ich bin sehr enttäuscht, da es mein bisher größter Gewinn war und die Freude darüber am Ende komplett umsonst gewesen ist.
game selection
Spielauswahl
10x max cashout of the deposit amount when using the bonus
10x Maxcashout des Einzahlungsbetrags bei Bonusnutzung
Slotozen Casino
Hello Charlotte,
We're very sorry to hear that you were upset by our Bonus Policy.
Please note that we offer so many generous bonuses to our players, and that's why we reserve the right to limit winnings from wagered bonuses.
If you play with a bonus, we recommend you request a withdrawal once the limit is reached. You are more than welcome to deposit it back later to multiply your winnings without any bonus linked restrictions.
If you prefer to play with no limits right from the start, you can play without a bonus, with your deposit only. In that case, we'll be happy to make you a personal bonus later!
Chat with us any time and we'll see what offers we have for you now.
The game itself was fun, I got to level 4 and for every level up you get free spins as a gift that you earned by depositing with real money... When I reached level 4 I wanted to claim my free spins for that you have to use the contact support they could only credit me with 30 free spins for level 4. I didn't get the other 40 free spins for level 1, 2 and 3 although I paid a lot of money for it and I am entitled to it... Not that the player may win something. Support was not that competent and slightly unfriendly... After they refused to credit me with my free spins I closed my account without hesitation or trying to keep me there the closure was carried out. Professional rip-off mafia hopefully the shop will soon go bankrupt and hopefully many people will read this and avoid the casino.... Mfg Answer to the statement from the slotozen employee. Nothing was automatically credited just because the switch was not active on the deposit bonus. So for me these are two different types of bonuses, I like to do without a deposit bonus but I like to take advantage of the earned bonus, e.g. level up... Nicely made confusing so that the player is robbed of his money or wins nothing. ... rip-off!
An sich hat das Spielen spass gemacht, bin bis Level 4 gekommen und für jeden Level Aufstieg bekommt man freispiele als Geschenk was man sich verdient hat durch Einzahlungen mit echtgeld... Als ich Level 4 erreicht hab wollte ich meine freispiele beanspruchen dafür muss man den support kontaktieren die konnten mir nur 30 freispiele gutschreiben für den Aufstieg für Level 4 die anderen 40 freispiele habe ich nicht bekommen für den Aufstieg auf Level 1, 2 und 3 obwohl ich dafür viel Geld bezahlt habe und es mir zusteht... Bloß nicht das der Spieler eventuell was gewinnen kann. Support war nicht so kompetent und leicht unfreundlich... Nachdem die sich geweigert haben meine freispiele mir gutzuschreiben habe ich mein Konto geschlossen ohne zu zögern oder versucht mich da zu behalten wurde die schließung durchgeführt. Professionelle Abzocker Mafia hoffentlich geht der Laden bald pleite und hoffentlich lesen das viele Menschen und meiden das casino.... Mfg Antwort zu dem statement vom slotozen Mitarbeiter. Es wunde nichts automatisch gut geschrieben nur weil der schalter bei dem einzahlungs bonus nicht aktiv war. Also für mich sind das zwei verschiedene Arten von bonus, einzahlungs bonus verzichte ich gerne drauf aber auf den verdienten bonus zb Level Aufstieg nehme ich gerne in Anspruch... Schön unübersichtlich gemacht damit der Spieler schön um sein Geld gebracht wird oder ja nichts gewinnt.... Abzocker!
Nothing good to report
Nichts gutes zu berichten
Poorly programmed site always some bugs
Schlecht programmierte Seite ständig irgendwelche Bugs
Confusing bonus rip-off system
Unübersichtliche bonus abzocksystem
Slotozen Casino
Dear Jeffboy83,
We’re sorry to hear our support team couldn’t meet your expectations.
Please note that all bonus awards for reaching a new VIP level are added automatically once conditions are completed. Support team does not credit them manually, but we are always happy to show our appreciation for any sufficient bonus free deposit activity with a personal bonus.
If you decide to give us another chance, we’ll be happy to have you back!
Best regards, SlotoZen Team
pleni
Unregistered user
• 2 years ago
People please skip this casino.they are the biggest cheaters in all gambling industry!!!
I played there for real money, made deposits and gambled. they asked me for docs to verify my acc and I sent all including passport,bill and selfie with both.
After that they didnt wanna cash out my money and after that they just deleted my account.
when I asked what is the reason?! They didnt wanna give me an explanation.they just said they have the right to delete it just like that.
I asked many times their chat support for the reason they didnt wanna answer because they are cheaters and they didnt wanna cashout the money I got.
I am playing on online casinos for 5 years and I have never such an unpleasent experience.
Please if u want to save your money, health and time dont play here. That is my advice.
They should be ashamed
Slotozen Casino
Dear pleni,
We’re very sorry our support didn’t explain the reason for closing your account.
We have investigated your case and received the answer that your account was closed by the anti-fraud department for using VPN to play games.
Since you have played down your balance before your account was closed, we can’t offer you a refund of your deposit.
Registered here from Stay casino, they sent to me a lot of offers and i tried out it. Verification was very quick, easy to deposit, good bonuses, but problems with withdrawal to ewallet..its already 4th day and i havent got my little withdrawal to the skrill. Not sure if i will get it, because "ewallet and 4th day" isnt good for no one casino, they repeated that there is holiday deelay, but anyway i would chose another casino, not Slotozen.
Slotozen Casino
Hello sanchya, Thanks for your feedback.
We apologize for this inconvenience. You are right, 4 days it’s a little bit longer, but now everything works properly and without delay.
Let us know, did you manage to withdraw your winnings?
Don't sign up here. You do not get the first deposit bonus. Live chat keep fogging you off, saying that they are really busy or they are having technical problems. I would advise everyone to stay away from this casino and ask casinoguru to blacklist the casino. False misleading promotions is all this casino is good at. Avoid at all costs.
Good selection of games
Top providers
That's about all that is good.
Everything
Non existing bonus
Live chat is very. very poor.
Slotozen Casino
Hello ricky76, Thanks for sharing your feedback.
We are really sorry for this inconvenience. Can you tell us in more detail about your experience? Which bonuses you did not get?
After we forward your request to the relevant department and get back to you with a prompt reply as soon as possible.
Registration is ok but before deposit is good to check withdrawal options. Only some crypto coins and no Trustly. Bank transfer minimum is 500€. Closed my account right after reg in.
Register is quickly and easy
Withdrawal almost impossible
Slotozen Casino
Hello Jamethai777, Thanks for sharing your feedback.
About the payment methods and withdrawal options. It solely depends on the player’s location and availability of payment/withdrawal options provided by the provider.
For Finland we have the following options for withdrawal: CoinsPaid, Visa, MasterCard, Maestro, Netteler, Skrill, Rapid transfer by Skrill, Mifinity, Bank Transfer, Sticpay, and Siru Mobile.
We would be happy to see you in our casino again and provide assistance if you need some help with bonuses or the withdrawal procedure.
Unfortunatly, my experience with the customer service of this casino was probably the worst experience of my life. Deposited 80$ with their welcome bonus. Ending up winning 1500$.
When came the time to verify my document.....Ho my God-_-
First they ask you to upload certain document in PDF but guess what ? This casino does not let you upload anything else than picture or screenshot. When you press upload, you can't even see all the document in your device.
Also, they ask for a particular screenshot for my muchbetter account as proof of Payment. What they were asking for did not exist in the Muchbetter app.
I sent them everything and even more that they needed to verify my identity. The matter was resolved after I made a official complaint here and a week of back and forth with their customer service. They wanted me to play the money I won and it was obvious. They stall as much as they could but ended up paying anyway.
I never say that in a review but don't subscribe to that casino....ever !
Casino was well made, a lot of provider availble and it run smootly. No bug what so ever.
Worst customer service in history of mankind.
Slotozen Casino
Hello vinvinc1980, Thanks for your feedback.
We are sorry for this inconvenience.
Your request is already forwarded to the relevant department. We will get back to you with a prompt reply as soon as possible.
Can you send us your email address, please?
Regards, StayCasino Team
Safety Index explained
Safety Index of Slotozen Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Slotozen Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a positive impact on the casino's Safety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
02 Jun 2021
Complaints about related Richard Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
05 Sep 2023
Show more complaints (+16)
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