The player lost their winnings due to a technical glitch. The lack of response from the casino left the player frustrated. No update since then. The casino has changed the owner in 2020 and was completely rebranded so this complaint was reclassified and is considered now as a sin from the past.

Player chose the casino because they wanted to receive a generous welcome bonus. After depositing the money, no bonus was added to the player's account. The player contacted the casino support and was informed this was a decision of the management. No update since then. The casino has changed the owner in 2020 and was completely rebranded so this complaint was reclassified and is considered now as a sin from the past.

The player from Bulgaria had his bonus winnings confiscated due to a breach of a policy, according to which use of bonus funds on certain game genres and in certain sections of the website is prohibited. In Casino Guru, we believe that a policy like this should be enforced at the software level so it cannot be breached by accident. The casino did not comment on the player's complaint. The complaint was closed as 'Unresolved - Against fair gambling'.

The player complained that after they made their first deposit and started to play, the casino never verified their account and they felt that this was against the rules. The casino, on the other hand, claimed that they had new rules now that the player had to be verified before they started playing and said that the player made their deposit before they've applied the new rule. The player demanded to get their deposit of £20 back. No further details are available since then.

This player deposited to the casino via Gigadat but his balance remained zero. He tried to contact the casino to resolve this issue, but they didn't get any response. No further information is available ever since.

The player deposited via email transfer and he received an email from Gigadat that the money was accepted at their end. He has been waiting for weeks for the money to appear in his balance, but nothing has arrived ever since. He contacted the support, but it did not help him. There is no further information available.