Withdrawal system not working, support is useless and overall experience sucks. Stay away!
Greetings xrtex1,
Thank you for providing valuable feedback regarding your experience on our platform.
We apologize for not meeting your envisioned standards and appreciate the chance to address your specific concerns.
Let's tackle them step by step.
About withdrawals:
We checked what happened with your specific case and found no correlating technical issues. In such situations, we suggest trying various browser optimization techniques like clearing cache, cookies, and web history. Additionally, using different browsers or devices might also be beneficial. In the end, we see that you successfully withdrew your funds. Congratulations on your winnings!
About RTP:
The RTP of our games is determined by the game providers through mathematical algorithms, ensuring fair and unbiased outcomes. Please remember that short-term results may vary from the expected RTP, as winning outcomes are ultimately based on chance. Your next big win could easily be around the corner!
About player protection:
We take this matter very seriously. Activating the "Cool Off" feature is as simple as a single click for our customers. Alternatively, they can reach out to our customer support team to explore more comprehensive restriction options. However, we acknowledge that there is always room for improvement, and we will assess our existing procedures to ensure the highest level of player protection.
About bonuses:
Our Welcome Bonus offers unique advantages for an enhanced gaming adventure:
- Non-sticky bonus: Withdraw your funds anytime, no strings attached.
- No max bet restrictions: Bet as high as you want, including bonus buy features.
- No max withdrawal limits: Claim your winnings without any maximum restrictions.
About interface:
We are committed to improving our interface to ensure a user-friendly and enjoyable experience for all our customers.
Please provide suggestions regarding our interface by sending an email to complaints@royspins.com. We welcome any additional information you may have about our product as well.
We are dedicated to delivering an excellent gaming experience, and your feedback helps us in our ongoing efforts to achieve this goal.
Best regards,
RoySpins Team