5 months agoOriginalTranslation
My experience with Playfina is anything but positive and I strongly advise anyone not to bet their money here. After over 38 deposits I was far from making any real winnings. The winnings in the games are ridiculously low. For example, the bet is often €0.20, but when you win, the winning amount is usually less than the bet, which means you lose continuously. Game processes and winning images are almost always identical, which raises the suspicion that the game is not fair.
The bonus spins are even more disappointing: even if you manage to activate them (which is extremely rare), the winnings are negligible. With 10 bonus spins, the winnings are usually between €0.17 and €0.37 - rarely more than €1.10, which is simply unreasonable.
It even happens that the game suddenly starts loading and you are thrown out - often just when a bigger win is about to happen. Of course, such a win is not credited and you end up empty-handed again.
The worst experience, however, was customer service. Live chat support is mostly unfriendly, often rude, and seemingly interested in ridiculing legitimate complaints. Even when you provide clear evidence of problems, communication is made difficult or you get standard responses like "We apologize for the inconvenience" or "Your concern has been forwarded to the appropriate manager." But you almost always get no response or evasive and unhelpful answers.
In summary: If you value fair play, good customer service and the chance of real winnings, you should definitely avoid Playfina.
PS I've been waiting for a reply for a while now. It's about completing a level and getting 50 free spins and €50 as a reward, but I never received the money. I was also able to prove that I never received it, strangely enough, through the history of bets, bonuses, etc. that can be viewed in my account. Playfina lists everything. They don't even trust their own website. I've never advised against playing anywhere, but I do it here. Donate money to those in need instead, like I'm doing now.
I could even report a lot more negative things. But since the casino is sure to give a great answer here and, as is always the case, you probably want to have some documents, papers, proof that you can usually never fulfill. This is a way to avoid having to pay out (more to come), I don't want to write everything at once.
Small update. I just asked politely what's new in terms of money. 50€ bonus for reaching the level. Answer: Sorry, but could you please clarify the question?!!
I asked and there was no record of my request, even though I was promised and assured that everything would be noted and documented so that I don't have to explain everything.
My question is, you can look at my account and it doesn't say anywhere that I have reported a problem, money hasn't been credited to me, etc.
Answer! Please clarify the problem.
I'll ask again tomorrow about my question. It's not your fault if nothing is noted. I was told something different and promised something different, but it turns out differently.
Simplified
When can I expect the missing money
Answer!!
Unfortunately, I cannot help you as you have not specified your question or the exact problem.
Same method as with every problem. They always try to wear you down and hope that you will eventually give up.
PS I haven't received any cashback for 3 weeks for no reason at all. When I asked, it's not mandatory. I got an answer after asking about 5-7 times what I meant and what cashback was. There are currently no free spins. I would like to stress, however, that it's not about the fact that I've never won or been able to withdraw any money, even though I've made 36 deposits. It's more about the way you treat me.
When I ask why my deposit has not yet been credited, I am often initially accused of the transaction never having taken place or of having made a mistake. I am asked to provide all the confirmations. As soon as I have provided all the evidence, I am suddenly told that the provider is to blame and the matter will be forwarded. But then no one responds.
When I ask again, I get a standard response: "We apologize for your inconvenience and thank you for your patience." I haven't received any feedback on the €50 for three days, and since yesterday I've only been able to reach the chatbot.
And there is much more. Can prove and prove everything
- NOTHING
- Unfortunately everything
Automatic translation:
Playfina Casino
5 months ago
Dear Markalc,
Thank you for taking the time to share your detailed experience with us! We are really sorry to hear that you were disappointed with your gaming experience at our casino. Please be assured that we are committed to transparency and fairness in every aspect, from our games to the structuring of bonuses. Our casino is licensed and operates strictly in accordance with current regulations, meaning we do not have access to the game settings that are configured by the provider.
We would like to stress that our casino cannot guarantee consistent winnings. It is not a financial institution and should not be treated as such. Of course, it is normal in gambling to have both winnings and losses.
As for issues such as game interruptions, we have not received similar complaints from other users. We recommend that you check the speed of your internet connection, clear your browser cache or, if possible, access the site from a different browser or device. If the problem persists, please contact our technical support chat where our specialists will investigate whether the problem is on our side.
If you could also kindly provide us with the email address associated with your profile, we would be very grateful. We take our players' concerns very seriously and our team strives to respond to inquiries in a timely, comprehensive and courteous manner. We would be happy to review your interactions with our specialists and provide you with a detailed response regarding your level and rewards in the loyalty program.
Addition to the above answer: Dear Markalc, we see that you regularly update your review with negative additions to your experience report. We really want to help you and understand the situation in detail. To do this, we need to identify you, so we would like to ask you again to provide us with the email address indicated in your profile on our website.
Best regards,
Playfina Casino
Thank you for taking the time to share your detailed experience with us! We are really sorry to hear that you were disappointed with your gaming experience at our casino. Please be assured that we are committed to transparency and fairness in every aspect, from our games to the structuring of bonuses. Our casino is licensed and operates strictly in accordance with current regulations, meaning we do not have access to the game settings that are configured by the provider.
We would like to stress that our casino cannot guarantee consistent winnings. It is not a financial institution and should not be treated as such. Of course, it is normal in gambling to have both winnings and losses.
As for issues such as game interruptions, we have not received similar complaints from other users. We recommend that you check the speed of your internet connection, clear your browser cache or, if possible, access the site from a different browser or device. If the problem persists, please contact our technical support chat where our specialists will investigate whether the problem is on our side.
If you could also kindly provide us with the email address associated with your profile, we would be very grateful. We take our players' concerns very seriously and our team strives to respond to inquiries in a timely, comprehensive and courteous manner. We would be happy to review your interactions with our specialists and provide you with a detailed response regarding your level and rewards in the loyalty program.
Addition to the above answer: Dear Markalc, we see that you regularly update your review with negative additions to your experience report. We really want to help you and understand the situation in detail. To do this, we need to identify you, so we would like to ask you again to provide us with the email address indicated in your profile on our website.
Best regards,
Playfina Casino
