Dreams Casino Review

The player from Pennsylvania had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The Complaints Team had advised the player to wait for at least 14 days after requesting their withdrawal before submitting a complaint. They extended the timer for the player's response by 7 days. However, due to the player's lack of response to the team's messages and questions, the complaint had been rejected.

The player from Delaware had won two tournaments at Dreams Casino but was unable to contact the casino for her winnings as all communication channels had been non-responsive. Despite her efforts to resolve the issue, including contacting a VIP Account Manager at Ruby Slots, there had been no progress. The player had been able to access her account but there was no record of her tournament placements. The player later admitted that she might have been ineligible for the winnings due to not making a deposit between tournament winnings, which contradicted the casino's Terms and Conditions. As a result, the complaint was rejected again as the disputed winnings were deemed invalid.

The player from Croatia is experiencing issues with payment and has found the casino's support service unresponsive through the contact information provided on the site. The complaint was rejected as the player failed to cooperate.

The player from North Carolina has been waiting for two weeks to receive a withdrawal via crypto. Despite being verified, the casino gave excuses and even threatened not to pay if the player continues to irritate them due to delay. The complaint was rejected as the player stopped responding.

The player from Pennsylvania had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been previously verified and had successful withdrawals with the casino. The delay in payment had been due to the casino's high volume of withdrawal requests. The player decided to wager her winnings due to the prolonged waiting period. Consequently, we couldn't intervene as the winnings had already been wagered.

The player from Texas, who is a verified, skilled player and VIP at the casino, has had a withdrawal request pending for two weeks. Despite previously receiving payouts within a week through crypto, this payout is delayed. The player has contacted support several times and is upset about the continuous delay. The complaint was rejected as the player stopped responding.

The player from the United States had trouble with withdrawal methods, including wire transfers, checks, and Bitcoin. Withdrawal processes and communication issues with customer services have led to a delay of over two months, and mixing funds led to withdrawal denial. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Florida redeemed free spins, met the playthrough requirements, and requested a Bitcoin withdrawal. The request was denied and replaced with a 'Manager Withdrawal', and the player is unable to contact the support. The player had multiple accounts and redeemed multiple free chips without depositing therefore wehave rejected the complaint.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from the United States won $50 from free spins, completed the playthrough requirements, and passed all verifications. However, when requesting the withdrawal, they were informed that they would not receive the money due to redeeming too many consecutive free chips. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Russia had his account blocked without any explanation. The casino provided us with proofs that the player had multiple accounts in the casino, so we rejected the complaint as unjustified.

The player from Argentina accuses the casino of not crediting their 10,000 Argentine pesos deposit to their account. Despite providing video evidence, the casino refuses to acknowledge the issue and subsequently closes the user's account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from the United States has requested several withdrawals three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. It came to light that the player had made multiple chargebacks. As this is a direct breach of the casino's T&Cs, we were unable to assist any further and had no option but to reject this complaint.

The player from the US had her bonus winnings confiscated after playing a restricted game. She was dissatisfied with the overall casino experience. Unfortunately, during the resolution of the complaint, according to the information from the casino representative, the player played her balance down to zero. The player stopped responding to our messages and questions. The complaint was closed as 'rejected'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from United States had requested a withdrawal six months before submitting the complaint. The payment has been pending since then. There were multiple unsuccessful attempts to resolve the issue, but unfortunately, nearly 4 months later, we were forced to reject the player's complaint because the player stopped responding to our messages and questions.

The player from United States had requested a Bitcoin withdrawal almost two months ago, unfortunately, it has been pending since. We’ve reopened this complaint as per the player’s request but then he stopped responding.

The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception. The casino stayed unresponsive to mediation attempts as well. No further attempts since then.

Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino. This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away. Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them. Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. There is no further information available.

The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino. The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time. The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process. There is no further information available.

This player’s inconvenience started because of her name change after getting married. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed. We think this is a valid reason for an account closure. The casino offered to refund the player’s deposits, however, it took too long. We have no information whether the deposits have been refunded or not.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.

The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.

The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino's side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.

The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.

The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player's deposit and void his winnings As the player's behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as 'resolved'.

The player from Australia is experiencing difficulties completing the account verification due to additional required documents. The extra verification is mandatory if a player was born in a foreign country. The issue was resolved, the player received his winnings.

The player from Australia requested withdrawal. During the period of three months, while still having not received the money, the player changed his address and his ID is about to expire. Because of this, the player experiences difficulties proving his identity when trying to get his winnings. We’ve reopened this complaint as per the player’s request.

Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player's issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

The player's withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino's payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as 'resolved'.

The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn't been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team's efforts and the complaint had been resolved successfully.

The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.

The player from South Africa faced issues with her account at the casino due to a lack of response from customer support after sending multiple emails for assistance. She had not received any replies from both the provided support emails. The player wanted to withdraw her winnings and submitted the necessary documents for verification, but experienced delays in the process. After further communication, her account was verified, and the issue was resolved.

The player from Australia was highly dissatisfied as the casino voided a substantial portion of his player account balance due to an issue related to mixing promotional and real, withdrawable funds. After a second review of the player's case, the casino paid the player in full. The complaint was closed as 'Resolved'.

The player from Italy requested a withdrawal and after a few days of waiting for the payment, he decided to submit a complaint. His account was blocked because of an investigation, the casino required another documents for thorough identity verification from the player. The player received the payment approximately 1 week after the confirmation of receiving necessary documents by the casino's representative. The complaint is resolved.

The player's complaining about the casino's promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn't send more promotional offers to the player.