8 months agoOriginalTranslation
I made my first deposit with a 100% bonus plus 200 spins. I contacted them about the spins and the attendant said that the management had not released the bonuses to my account. They simply canceled them for no reason. Thankfully it was the first and will be the last.
- Lying bonuses
- Misleading advertising
- Unqualified staff
Automatic translation:
1
MrPacho Casino
8 months ago
Dear nyquemarques,
Thank you for your feedback.
Please note that our bonuses are offered as additional entertainment for recreational players, and as stated in our Terms, we reserve the right to deny a bonus or promotion, or mark an account as ineligible to participate in any bonuses or promotions at any time.
This policy is applied at the discretion of our management team and does not affect any real money funds that are not linked to a bonus or promotion.
We appreciate your understanding and are always here to assist with any other concerns you may have.
Best regards,
Mr Pacho Team
Thank you for your feedback.
Please note that our bonuses are offered as additional entertainment for recreational players, and as stated in our Terms, we reserve the right to deny a bonus or promotion, or mark an account as ineligible to participate in any bonuses or promotions at any time.
This policy is applied at the discretion of our management team and does not affect any real money funds that are not linked to a bonus or promotion.
We appreciate your understanding and are always here to assist with any other concerns you may have.
Best regards,
Mr Pacho Team
