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EnergyCasino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (34)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • SOFORT Überweisung
  • PayPal
Withdrawal limits
 per month
€150,000
 per day
€5,000
Probe Investments Limited
2013
> $5,000,000
OverviewBonusesUser reviews139Safety Index explainedDiscussion16Payment methods34
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EnergyCasino Review

Our independent casino review team has taken a detailed look at EnergyCasino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. EnergyCasino has a High Safety Index of 8.9, which makes a recommendable option for most players in terms of fairness and safety. Carry on reading our EnergyCasino review to make an informed decision whether or not this casino is the right fit for you.

Fairness and safety of EnergyCasino

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the EnergyCasino Terms and Conditions as part of our review of EnergyCasino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Based on our estimates or gathered data, EnergyCasino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we are aware, no relevant casino blacklists mention EnergyCasino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, EnergyCasino has landed a High Safety Index of 8.9. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Terms and Conditions of EnergyCasino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of EnergyCasino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about EnergyCasino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 36 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

EnergyCasino user feedback and reviews evaluated

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

EnergyCasino has a Good User feedback score based on the 139 user reviews in our database. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company data

EnergyCasino is owned by Probe Investments Limited and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

EnergyCasino has been granted a gambling license in Malta issued by Malta Gaming Authority.

Payment methods, win and withdrawal limits

EnergyCasino supports 34 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, SOFORT Überweisung, EuTeller, Trustly, PayPal, Neosurf, Maestro, AstroPay, Bank transfer, Skrill 1-Tap, Suomen Verkkomaksut, Rapid Transfer, Google Pay, Volt, ApplePay, MuchBetter, Pay4Fun, CashtoCode, Siirto, Vega wallet JP, JCB, Interac e-Transfer, Interac, Jeton, SticPay, Online Uberweisen, J-Pay, TIGER PAY, blik.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 5,000 per day No win limit
EUR 150,000 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at EnergyCasino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes
Spanish Yes No No
Portuguese Yes No No
Japanese Yes Yes Yes
German Yes Yes Yes
Finnish Yes Yes Yes
French Yes No No
Norwegian Yes No No
Hungarian Yes Yes Yes
Polish Yes Yes Yes
Vietnamese Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at EnergyCasino, managing your account, withdrawals, or other matters. EnergyCasino has a good customer support, judging by the results of our testing.

EnergyCasino slots and casino games

EnergyCasino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Virtual sports, Other games, Crash games.

Casino games from 54 game providers are offered. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, ELK Studios, Ezugi, Eyecon, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Iron Dog Studio, Relax Gaming, Ainsworth, Fantasma, Playzido, Swintt, Wizard games, Win Fast, Spinmatic, Arcadia, NetGaming, Spribe, Gamomat, On Air Entertainment, RAW iGaming, Bally Wulff, SlotMill, PGsoft (Pocket Games Soft), Oryx, Gaming Corps, Atomic Slot Lab, 50Cats, Hoelle Games, Alea Partners, Synot Games, Stakelogic, Gamevy, Blue Guru Games, LiveG24, Kalamba Games, Games Global, Just For The Win, Spinberry, Hacksaw Gaming, Quik Gaming, Ruby Play.

EnergyCasino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 13 bonuses from EnergyCasino in our database, and all offers are listed in the 'Bonuses' section.

Note: Our separate page features details on EnergyCasino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (34)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • SOFORT Überweisung
  • PayPal
Withdrawal limits
 per month
€150,000
 per day
€5,000

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (11)
English customer support
All languages (6)
English live chat
All languages (6)

Game providers
Show all (54)

  • NetEnt
  • Nolimit City
  • Pragmatic Play
  • ELK Studios
  • Big Time Gaming
  • Eyecon
  • Evolution Gaming
  • Red Tiger Gaming
CASINO SCREENSHOTS
energy_casino_promotions_desktop
energy_casino_promotions_mobile

Positives

  • High withdrawal limit
  • Live dealer games are available
  • Huge selection of games
  • Popular progressive jackpot slots

Negatives

  • Customer support not available 24/7

Interesting facts

  • Medium sized casino popular in Europe
  • Players from Japan must be at least 20 years old to be able to play at this casino
Author & Guarantor: Adam Maclean Last updated: 03 Oct 2023 Anything incorrect or missing? Let me know
Casino Bonuses

EnergyCasino bonuses

Browse all bonuses offered by EnergyCasino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (139)

User reviews of EnergyCasino

This is a place to share experience with EnergyCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 139 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 weeks ago
I got super lucky here and won. It took some time to complete the verification and withdraw, but at the end they withdrew the money for me. Thank you, guys!
• 1 year ago
worst
almost 4 days to reflect deposit since you paid via bank transfer
  • too slow to reflect deposit
  • about 1 month to withdraw money
• 1 year ago
They say that I duplicated my account and that doesn't make sense because my documents are all approved by them, how can I have two accounts like that?
• 1 year ago
Be careful with this casino, you will deposit several times, you will never win, when you win, they will say that you violated the terms so as not to pay. Since they do not block the betting values.
  • They do not advise the amount of bet values
  • They use unfair terms of betting values to not pay
  • cancel your winnings
• 1 year ago
Lots of interesting promotions that change all the time. Cool Advent Calendar in December. There's a lot going on on the site. There are Blik payments, which is very convenient in PL. Nice loyalty program.
  • Big casino
  • A large offer of providers
  • A variety of promotions
  • website is not available without VPN :(
  • Mobile application only in the form of a shortcut, there is no real app
• 1 year ago
Bonus not reflected. I can't chat. No reply to my email.
  • I can't chat chat that won't reflect the bonus bonus. Can not.
  • E-mail E-mail reply reply is slow but late (no)
• 1 year ago
100 Euro deposit - and ZERO EURO withdrawable balance because of bonus - a bottomless CHEERNESS. 10 Energy Spins are then offered with a deposit of EUR 100, and after the deposit the offer is no longer available! 😂
• 1 year ago
Inadmissible, for two months I played in the casino, I put in several times an amount of €100 and I won several times, I took out the money I won without any problem but with a small delay. For a while I had little profits and decided to take a break for a month, after that month I tried to enter the casino but I was banned because suddenly my country was not accepted. It probably bothered them that I won about €2,000 and deposited about €1,200
  • No fake rtp
  • Bad slot environment, slow withdrawal, slow response when opening games
EnergyCasino
Hey Giannistu400,

First of all, congratulations on your big win.

We appreciate your honest input and we will apply our best to keep improving every day.

Regards,

EnergyCasino
• 2 years ago
Kinda meh... Idk but Ive never been this unlucky before. Receiving the Bonus was no problem, but then I went into a slot and didnt even receive a bonus after well over a thousand spins.
  • Fast Support
  • Odds feel kinda bad for the player
• 2 years ago
Perfect Casino. verification no problem. Get good profit. Money is already in my account.
Happiness is still happiness.
  • verification
  • payout fast
  • game selection
  • Responsible Gaming
  • Customer support via email
  • Withdrawal Limits
EnergyCasino
Hey Elias,

Thanks for your sincere feedback.

Glad to hear you were able to receive your winnings without any irregularities and we hope you keep enjoying our platform.

Best wishes,

EnergyCasino
• 2 years ago
Scam !

Opened an account yesterday without any issues, deposited 750 GBP without any issues, hit the jackpot on Temple Tumble 2 and when I wanted to withdraw suddenly they tell me I have another account and my winnings have been cancelled. Never seen such fraudulent behavior. Had to file a complaint through Casino Guru.

Advice for gamblers - stay away from Energy, as long as you keep losing, everything seems fine, when you start winning, it's a different story
  • Won't let you withdraw your winnings
• 2 years ago
Good customer service. Promotions and bonuses are quite good!
  • Good number of promotions
  • Money is right on time
EnergyCasino
Dear player,

Thank you for taking the time you leave your feedback.

We will pass it on to the relevant department and keep striving for optimal customer experience.

EnergyCasino
• 2 years ago
Very good casino with incredible customer service.
• 2 years ago
Great casino , fast payout and good selection of slots
  • Fast payout
  • Reputable casino
  • slot selection
  • Fast verification
  • Nothing so far
• 2 years ago
Top casino I like to play here
  • Good games
  • Friendly support
  • Many payment methods
  • Nothing yet
EnergyCasino
Hi Sebbomd,

Thank you for your positive 5-star rating!

We are delighted to receive such feedback by which we only orient ourselves and strive for maximum player satisfaction.

Have a wonderful day,

Marco
• 2 years ago
I signed up and made my first deposit and the money was instantly sent to Energy Casino, it's not over 27 hours and they have yet to credit me my money. When I contacted customer support they told me it could take up to 24 hrs, then they tell me they are experiencing technical issues on their end but still no money credited to me. Now customer support isn't even online and they won't respond to my emails. I have NEVER waited this long for a casino to credit my money they took from me
  • customer support
EnergyCasino
Hi Petey,

We apologize you had to go through such a bad experience. Usually deposits are credited instantly and delays rarely occur.

Yet to avoid this scenario from happening again, for this case and future instances, please send an email to support@energycasino.com (in case live chat is not available) and mention you were in touch with the casino rep from this forum. Like this we can effectively identify your account and assess what went wrong with your deposit.

Best regards,

EnergyCasino rep

Safety Index explained

Safety Index of EnergyCasino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of EnergyCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about EnergyCasino and related casinos (23)

23All0Opened5Not solved3Solved15Rejected

Complaints directly about EnergyCasino

Show more complaints (+13)
Discussion

EnergyCasino Discussion

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Payment methods

EnergyCasino payment methods

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