Our independent casino review team has taken a detailed look at EnergyCasino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. EnergyCasino has a High Safety Index of 8.9, which makes a recommendable option for most players in terms of fairness and safety. Carry on reading our EnergyCasino review to make an informed decision whether or not this casino is the right fit for you.
Fairness and safety of EnergyCasino
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the EnergyCasino Terms and Conditions as part of our review of EnergyCasino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Based on our estimates or gathered data, EnergyCasino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention EnergyCasino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
All in all, when combined with other factors that come into play in our review, EnergyCasino has landed a High Safety Index of 8.9. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Terms and Conditions of EnergyCasino evaluated
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of EnergyCasino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about EnergyCasino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 0 black points in total.
EnergyCasino user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
EnergyCasino has a Good User feedback score based on the 140 user reviews in our database. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
EnergyCasino is owned by Probe Investments Limited and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
EnergyCasino has been granted a gambling license in Malta issued by Malta Gaming Authority.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 5,000 per day
No win limit
EUR 150,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at EnergyCasino in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
Japanese
German
Finnish
French
Norwegian
Hungarian
Polish
Vietnamese
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at EnergyCasino, managing your account, withdrawals, or other matters. EnergyCasino has a good customer support, judging by the results of our testing.
EnergyCasino slots and casino games
EnergyCasino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 62 game providers are offered. This includes NetEnt, Nolimit City, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, Push Gaming, Eyecon, BGaming, Endorphina, Wazdan, Red Rake Gaming, Leander Games, 1X2 Gaming, Booming Games, Iron Dog Studio, Relax Gaming, Betgames, Greentube, Smartsoft Gaming, Fantasma Games, Playzido, Swintt, Wizard games, Win Fast, Spinmatic, BF Games, NetGaming, Spribe, Gamomat, On Air Entertainment, RAW iGaming, Bally Wulff, SlotMill, PGsoft (Pocket Games Soft), Reel Play, Oryx Gaming, Gaming Corps, Atomic Slot Lab, Leap Gaming, Synot Games, Hölle games, Stakelogic, Skywind Group, Gamevy, Blue Guru Games, LiveG24, Kalamba Games, Games Global, Just For The Win, Spinberry, Hacksaw Gaming, Ruby Play, Tornado Games.
EnergyCasino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 12 bonuses from EnergyCasino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on EnergyCasino bonuses for additional information about this casino's offers.
Browse all bonuses offered by EnergyCasino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(140)
User reviews of EnergyCasino
This is a place to share experience with EnergyCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I got super lucky here and won. It took some time to complete the verification and withdraw, but at the end they withdrew the money for me. Thank you, guys!
They say that I duplicated my account and that doesn't make sense because my documents are all approved by them, how can I have two accounts like that?
Be careful with this casino, you will deposit several times, you will never win, when you win, they will say that you violated the terms so as not to pay. Since they do not block the betting values.
Cuidado com esse casino , vc vai depositar várias vezes, nunca vai ganhar , quando ganhar vão falar que violou os termos para não pagarem . Sendo que eles não bloqueiam os valores de apostas .
They do not advise the amount of bet values
Não avisam a quantidade dr valores das apostas
They use unfair terms of betting values to not pay
Usam termos injustos de valores de apostas para não tr pagarem
Lots of interesting promotions that change all the time. Cool Advent Calendar in December. There's a lot going on on the site. There are Blik payments, which is very convenient in PL. Nice loyalty program.
Dużo interesujących promocji, które cały czas się zmieniają. Fajny Kalendarz Adwentowy w grudniu. Dużo się dzieje na stronie. Są wpłaty Blik, co w PL jest bardzo wygodne. Program lojalnościowy fajny.
Big casino
Duże kasyno
A large offer of providers
Duża oferta providerów
A variety of promotions
Różnorodność promocji
website is not available without VPN :(
stronie nie jest dostępna bez VPN:(
Mobile application only in the form of a shortcut, there is no real app
Aplikacja mobilna tylko w postaci shortcut, nie ma prawdziwej appki
mitomu
Unregistered user
• 2 years ago
Bonus not reflected. I can't chat. No reply to my email.
ボーナス反映されない。チャットできない。メールの返事がない。
I can't chat chat that won't reflect the bonus bonus. Can not.
100 Euro deposit - and ZERO EURO withdrawable balance because of bonus - a bottomless CHEERNESS. 10 Energy Spins are then offered with a deposit of EUR 100, and after the deposit the offer is no longer available! 😂
100 Euro Einzahlung - und NULL EURO auszahlbares Guthaben wegen Bonus - eine bodenlose FRECHEIT. Es werden dann 10 Energy Spins angeboten bei einer Einzahlung von EUR 100,--, und nach der Einzahlung ist das Angebot nicht mehr vorhanden ! 😂
Inadmissible, for two months I played in the casino, I put in several times an amount of €100 and I won several times, I took out the money I won without any problem but with a small delay. For a while I had little profits and decided to take a break for a month, after that month I tried to enter the casino but I was banned because suddenly my country was not accepted. It probably bothered them that I won about €2,000 and deposited about €1,200
No fake rtp
Bad slot environment, slow withdrawal, slow response when opening games
EnergyCasino
Hey Giannistu400,
First of all, congratulations on your big win.
We appreciate your honest input and we will apply our best to keep improving every day.
Kinda meh... Idk but Ive never been this unlucky before. Receiving the Bonus was no problem, but then I went into a slot and didnt even receive a bonus after well over a thousand spins.
Opened an account yesterday without any issues, deposited 750 GBP without any issues, hit the jackpot on Temple Tumble 2 and when I wanted to withdraw suddenly they tell me I have another account and my winnings have been cancelled. Never seen such fraudulent behavior. Had to file a complaint through Casino Guru.
Advice for gamblers - stay away from Energy, as long as you keep losing, everything seems fine, when you start winning, it's a different story
We are delighted to receive such feedback by which we only orient ourselves and strive for maximum player satisfaction.
Have a wonderful day,
Marco
petey987
Unregistered user
• 3 years ago
I signed up and made my first deposit and the money was instantly sent to Energy Casino, it's not over 27 hours and they have yet to credit me my money. When I contacted customer support they told me it could take up to 24 hrs, then they tell me they are experiencing technical issues on their end but still no money credited to me. Now customer support isn't even online and they won't respond to my emails. I have NEVER waited this long for a casino to credit my money they took from me
customer support
EnergyCasino
Hi Petey,
We apologize you had to go through such a bad experience. Usually deposits are credited instantly and delays rarely occur.
Yet to avoid this scenario from happening again, for this case and future instances, please send an email to support@energycasino.com (in case live chat is not available) and mention you were in touch with the casino rep from this forum. Like this we can effectively identify your account and assess what went wrong with your deposit.
Best regards,
EnergyCasino rep
Safety Index explained
Safety Index of EnergyCasino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of EnergyCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Complaints about EnergyCasino and related casinos (22)
