Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
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Dominika L.
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Dominika Lakotova
Casino & Affiliate Communication Specialist
Dominika is part of Casino Guru's casino analyst and complaint specialist team, whose invaluable contribution involves curating our extensive casino list and enhancing the database with pertinent details. During her studies in translation and interpreting, Dominika actively participated in translati...
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Captain Spins Casino Review
This review is all about getting a clear picture of Captain Spins Casino. Our impartial expert team used our casino review process to look at the good, the bad, and everything in between. From the casino's licenses and Terms and Conditions to its player complaints, support, and limits, our expert team checked it all. Their goal was to find out how safe this casino is to play at.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Captain Spins Casino scored a High Safety Index of 8.5, which is why it could be considered a favorable option for most players in terms of fairness and safety. Proceed with reading our Captain Spins Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Captain Spins Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Captain Spins Casino, we read and assessed Terms and Conditions of Captain Spins Casino in-depth. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Captain Spins Casino is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature Captain Spins Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, Captain Spins Casino has scored a Safety Index of 8.5, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: As far as we are concerned, Captain Spins Casino is related to 4 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Captain Spins Casino. They had a positive effect.
Terms and Conditions of Captain Spins Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Spins Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Captain Spins Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 70 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Captain Spins Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
The user satisfaction feedback of Captain Spins Casino shared by 7 users has resulted in a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
Captain Spins Casino is owned by Two Shepherds Limited, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Captain Spins Casino is licensed by Malta Gaming Authority in Malta.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Captain Spins Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
Finnish
French
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Captain Spins Casino, your account, withdrawals, or anything else. According to our tests and collected information, Captain Spins Casino has a good customer support.
Casino games and slots available at Captain Spins Casino
Players can enjoy these types of casino games at Captain Spins Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Casino games supplied by 64 game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Playson, Push Gaming, Eyecon, BGaming, Wazdan, Rabcat, Relax Gaming, Inspired Gaming, PearFiction Studios, Ino Games, Fantasma Games, Oros Gaming, Old Skool Studios, S Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Nailed it! Games, Fortune Factory Studios, Spribe, Trigger Button Studios, All For One Studios (ALL41), Northern Lights Gaming, OnAir Entertainment, Foxium, Buck Stakes Entertainment, Four Leaf Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Barstruck, Switch Studios, Blue Ring Studios, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, SpinPlay Games, Neko Games, Blue Guru Games, Kalamba Games, Hammertime, Aurum Signature Studios, Just For The Win, Storm Gaming, Silverback Gaming, Snowborn Games, Electric Elephant, Stormcraft Studios, Hacksaw Gaming, AreaVegas, Print Studios.
Bonuses and codes offered by Captain Spins Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 4 bonuses from Captain Spins Casino, including:
100% up to C$300 and 50 extra spins
100% up to C$300 and 60 extra spins
100% up to C$300 and 70 extra spins
100% up to C$300 and 80 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Two Shepherds Limited
Operator
White Hat Gaming Limited
Platform
White Hat Gaming
Established
2019
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captain Spins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino starts charging a significant dormant account fee after 3-6 months
This casino deducts a regular dormant account fee from player accounts that have been inactive for a short period of time (3 to 6 months).
Unfair terms and conditions
Casino starts charging fees after less than 6 months of account inactivity
Show full rule and our analysis
Continued gameplay after incorrectly evaluated bets renders the bets undisputable
Explore the game selection available at Captain Spins Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 11
Not Available: 4
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 7
Not Available: 1
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
This is a place to share experience with Captain Spins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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We want players to understand gambling.
• 4 months ago
Played this casino for 8 months. Got some wins but they make withdrawing any money an absolute headache. Paired with the fact they no longer have live chat. I recommend people now steer clear of this casino.
It feels like your playing on a ghost town and any help takes several days to respond.
It also takes several days beyond their response for any form of action.
Not really anything
You do eventually get your money. Albeit a very long time after withdrawing
No live chat
Emails take days for responses
5000nzd withdraw limit
Takes weeks to withdraw sometimes
Cancel withdrawals and ask for new document multiple times per withdrawal, rather than asking for all at once. Just to make difficult
• 1 year ago
What can i say. I played in this Casino deposit $10CAD. won $600CAD, and withdraw the cash, got it in my bank after 24hrs. no hassle, no drama. deposit, play and win!! thats it.. lots of games to choose. you get free spins in weekly basis. I cant complain but this Casino is the. best.. Verification not a hassle.. usually if you deposit via interact, you can withdraw the same method. and without extra charges.
free spins weekly
withdrawal not a hassle
clicking a searching game button not easy to find.
• 2 years ago
I just started playing here so my experience is very short. I did eventually use all 4 deposit bonuses that were available and I have to say they are very nice! I might be bit biased since I beated wager in two of them but this casino felt really good overall. Slots were running hot and didn't lag at all. My first cash out arrived within 24 hours but it was made on Sat/Sunday night. Second withdrawal arrived in one minute! (This was made monday)
Slots work properly and site also
Plenty of bonuses
Cashout was almost instant
Wager is bit high
• 3 years ago
Hard to win anything, I've been playing for months, I've never won anything. You play with bonuses, you win, then they take everything away. I don't know how it got that rating.
Difícil de ganhar algo , jogo há meses ,nunca ganhei nada . Vc joga com bônus vai ganhando , depois eles tiram tudo. Não sei como tem essa classificação.
• 3 years ago
Good casino with nice slots. The promotions are also impressive. Verification is quick and easy, withdrawal is hassle-free. The only downside is the 1 euro withdrawal fee. But otherwise a top casino
• 3 years ago
When you choose bonuses then you can win something, if you play without bonuses you don't win. Very strange casino, beware, I suggest you stay away
• 4 years ago
I hope that more people will be good with this and I hope that there are some bonuses that we can check out. There's a good game that we can check out this selection. Some negatives have popped out though including country restrictions that are lame.
Discussion
Captain Spins Casino discussion
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