PrimaPlay Casino - Player's withdrawal is declined.

I played with a won 583.00 I tried to withdraw the money and they declined it. I did all requirements to get my winnings lies lies lies

Dear PhilDaFunk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if the casino canceled your withdrawal or confiscated your winnings?
• Was your account verified before you requested a withdrawal?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They approve my withdrawal than disapprove it and cancel my withdrawal taking all of my winnings back. The coupon that is use stated no rules on first time withdrawal This is so unfair they have my bank account information I feel like they are nothing but scam artists

Thank you for your reply, PhilDaFunk. Do I understand correctly that you accumulated your winnings with an active bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

They blocked me from logging in I'm glad I took screen shots of my winnings

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear PhilDaFunk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received a coupon to play I won and played various games on there casino app the casino coupon stated no rules clearly meaning I could cash out my winnings I played various games and won fair and square and when I tried to check on my withdrawal they made up a rules that wasn't stated I just want my winnings I feel cheated and not appreciated as a customer.i do not recommend anyone to this casino its a waste of time because they do not honor there coupons nor pay when you win.please believe this casino is a fraud

Now they have blocked me and won't let me prove that they are not holding up to there word I want my money this is totally a scam casino

This is really making me feel like bad how can they get away with it I want justice

Please address this issue thanks for caring

583.00 is a lot of money for them to just block me out and refuse to pay me for my winnings

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Dear PhilDaFunk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.