Dear Giovanni99,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you’ve encountered.
Could you please specify when the casino support last communicated with you regarding the incorrectly calculated bet in your casino history? Based on the screenshots you’ve provided, it appears that the €40 should not have been deducted, but you should have received €38 in winnings for that specific round.
To proceed further, kindly forward all relevant communication with the casino's customer support to veronika.l@casino.guru, or alternatively, you can post screenshots here.
I hope we can assist you in resolving this matter promptly. Thank you in advance for your response.
Best regards,
Veronika
Dear Giovanni99,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you’ve encountered.
Could you please specify when the casino support last communicated with you regarding the incorrectly calculated bet in your casino history? Based on the screenshots you’ve provided, it appears that the €40 should not have been deducted, but you should have received €38 in winnings for that specific round.
To proceed further, kindly forward all relevant communication with the casino's customer support to veronika.l@casino.guru, or alternatively, you can post screenshots here.
I hope we can assist you in resolving this matter promptly. Thank you in advance for your response.
Best regards,
Veronika