PokerStars Casino UK - Player’s account has been restricted.

Hi they restricted my account for no response they put limit of 200$ per month wich i didn't asking for after the investigation i send to them all the information and documentation wich they asking for and they didnt remove the limit. They ask me to provide my savings and i say is to much to ask for this i allrady provide to them bank statements and sign for them some "SOL" form

Dear Hristo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the licensed casinos have to comply and follow these policies. It seems that the casino has a strict verification process, but it's not unusual.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

Yes but i provide bank statement and payslips and everything wich aprove my incomes and they didnt remove this limit. They can ask for saveings this is privet if some one ask you to show your savings and all the money wich you have are you gona show it?

The bank statement and the payslips fully aprove my incomes

Is there any relevant communication that you could forward to petronela.k@casino.guru?

Thank you very much, Hristo, for your reply. Please understand that we can’t punish the casino for applying a deposit limit to your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities. Since your winnings have been paid out in full, I’m afraid, there’s not much we can do for you in this matter. 

Dear Hristo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I understand your point. However, as I mentioned earlier, casinos can restrict or limit players' accounts as they find suitable.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.