PokerStars Casino - Player’s withdrawal is delayed.

I made a withdrawal of €14,000 to a

Account that couldn't process the withdrawal, but I immediately notified them on 26.11.2024. I sent a new account for transactions from other countries with all the necessary details, which I will send you as an attachment. The details are complete for the transfer (with all the information the casino requires), as agreed with my bank.

Dear dadan,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Have you not yet received the withdrawal?

I will be patiently waiting for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

On November 26, 2024, I won €14,430 in poker stars casino

I made a payment for €14,000 to an account where payments are not possible.

I immediately informed the casino via e-mail and sent them my account from the same bank to which the payment can be made with all the data necessary for the transaction

But the casino persistently asks me for the number of the card to which I made the payment

Please, I don't know how and in what way to explain to me why I am waiting so long for my money

No, I didn't get an answer or a withdrawal

Naturally, I will inform you as soon as I receive some information from the casino

If necessary, I will send you the information I sent to the casino

My bank gave me all the necessary information and I sent it to the casino

Thank you for your reply, dadan. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Was it you who entered incorrect withdrawal information?
• Is the withdrawal request displayed in your casino account in the transaction/withdrawal history? Can you post a screenshot here?
• Have you made any successful withdrawals before? 

Thank you.

My answer is that I sent everything transparently and I am now sending it to you as an attachment.

I have sent you an invoice for payment.

and I sent you a message where they blocked me

Now I can't even log in.

It tells me that connection is not possible.

Could you please post a screenshot of what you see when you try to access your account here?

I got an email asking for the same thing for a card that's not for transfers, but I sent it to them because I can't explain the same thing anymore.

The only thing that can happen is that the payment is rejected, which we all know.

Can you somehow speed up the payment because this has nothing to do with serious matters?

I mean, what is the outcome of so much procrastination by a player who is looking for his money and who, after losing heavily, finally won something?