HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All24,445Opened751Unresolved3,496Resolved7,050Rejected13,148
Active filters: Casino:
Clear all filters
Opened Current status

Waiting for a delayed payment

0d 23h 25m 18s

Disputed amount: $18,000

Blackjack.fun Casino - Player claims that payment has been delayed.

Blackjack.fun Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for a delayed payment

10d 22h 48m 38s

Disputed amount: €500

Cazeus Casino - Withdrawal of player's winnings has been delayed.

Cazeus Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for a delayed payment

4d 22h 39m 51s

Disputed amount: €500

Beteum Casino - Player’s withdrawal has been delayed.

Beteum Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 21h 5m 16s

Disputed amount: €8,000

Wintopia Casino - Player’s account has been closed.

Wintopia Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for player to reply

6d 22h 38m 52s

Disputed amount: €5,000

Winsane Casino - Player’s account closure request is ignored.

Winsane Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 22h 45m 50s

Disputed amount: £130

32Red Casino UK - Player's account is blocked, funds are delayed.

32Red Casino UK
 Submitted: 12 Mar 2025
Opened Current status

Waiting for a delayed payment

9d 19h 36m 55s

Disputed amount: €4,955

Playzilla Casino - Withdrawal of player's winnings has been delayed.

Playzilla Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 20h 46m 42s

Disputed amount: €1,300

Bankonbet Casino - Player's withdrawal is delayed.

Bankonbet Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 23h 59m 10s

Disputed amount: €410

Casinado Casino - Player's account remains open despite closure request.

Casinado Casino
 Submitted: 12 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 22h 20m 30s

Disputed amount: £600

Spins Heaven Casino - Player's withdrawal is delayed.

Spins Heaven Casino
 Submitted: 12 Mar 2025
Show more complaints (+10)
Showing 1 - 10 of 24,445 complaints
1 2...2,445
Go to pageof 2,445 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news