Pledoo Casino - Player's withdrawal has been confiscated after verification issues.

Hi

I won $2332 at Pledoo casino and made the web cam verification in my account and got verified. Waited about a week and didnt get my withdraw yet so I contacted support asking whats taking time. They got back to me saying skype verification needed and my account was blocked. I made the skype verification with them and some time after that they answer me by email saying I didnt pass the verification and will not pay me then siting some terms.

Dear winstoncarter131, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I understand that verification processes can feel complex, but please know that KYC is an essential step to ensure that funds are sent securely to the rightful account owner. Because casinos cannot verify players in person, this process allows them to validate their identity and comply with regulatory standards.

Could you please confirm if all your identity documents were verified successfully and whether it was only the video verification that encountered an issue?

Additionally, could you specify the types of games you played, as well as if your winnings were accumulated with or without a bonus?

Lastly, during your video verification, what types of questions did they ask you to answer?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika