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Michal Klaus

Complaint Specialist

As a Complaint Specialist for Casino Guru, Michal is assisting players with their complaints and talking to casinos to find optimal solutions.

He spent much of his professional career abroad, working various positions within the electro-technological and logistical industry, including those of a repair technician and team leader.

Michal has the rare trait of being both technologically and people inclined. In his spare time, he enjoys fiddling with computers, smartphones, and other IT gadgets. But Michal's not at all opposed to putting himself out there, meeting new people from all countries and walks of life, and starting a good party. He enjoys being active, often going on hikes, playing hockey and football, or training MMA. Above all else, however, Michal values the time he gets to spend with his family.

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Complaint replies by Michal Klaus

English
Dear Maskot,Please confirm and write either here or to my email (michal.k@cas... 7 hours ago
Hello Medo,I'm Michal, and I have taken over your complaint. After thoroughly... 7 hours ago
Dear mlisko7575,We are extending the timer by 7 days. Please, be aware that i... 10 hours ago
Hello joserosrigomayalopez,I'm Michal, and I have taken over your complaint. ... 10 hours ago
Thank you for your email, Gamblezen Casino. I have responded back with some a... 10 hours ago
Dear ddammage, I appreciate the extra information you provided. I am still in... 12 hours ago
Dear Lubka123,I completely understand your frustration regarding the delays i... 13 hours ago
Dear Sylvia, Just to confirm, the remaining funds you are expected to receive... 14 hours ago
We would like to give this case more time to get resolved. We are extending t... yesterday
Thank you for all your messages and the provided evidence, Wintopia Casino te... yesterday
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