The player struggles to contact the casino as the support is ignoring him for over months. The complaint was closed as the player stopped responding.
PlayOJO Casino - The player struggles to contact the casino.
Amount: ??
PlayOJO Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The customer service does not respond to any messages, neither in Finnish nor in English, at any e-mail address or via chat, before it responded in approximately 3 days and now I have not received a response for almost two months, even though I have sent many, many messages
Automatic translation:
Public
Public
2 years ago
Translation
I still haven't received any kind of response
Automatic translation:
Public
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2 years ago
Hello Julemiam,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayOJO Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Why are you trying to contact the casino support, what is your issue with them? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hey! Yes, I have confirmed my account a long time ago and there have never been any problems with contacts before. They last answered me on September 4. I asked about my bonuses and withdrawal. The withdrawal has already arrived with it, no problem, but I don't get a reply to any of the messages, whatever the issue.
Automatic translation:
Public
Public
2 years ago
Hello Julemiam,
So what exactly is your current issue? Why are you trying to contact the support?
Please note that as long as there is currently no other issue we will be forced to close the complaint.
