HomeComplaintsPlayOJO Casino - The player struggles to contact the casino.

PlayOJO Casino - The player struggles to contact the casino.

Amount: ??

PlayOJO Casino
Safety Index:High
Submitted: 21 Oct 2022 | Case closed : 18 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to contact the casino as the support is ignoring him for over months. The complaint was closed as the player stopped responding.

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1 year ago
Translation

The customer service does not respond to any messages, neither in Finnish nor in English, at any e-mail address or via chat, before it responded in approximately 3 days and now I have not received a response for almost two months, even though I have sent many, many messages

Automatic translation:
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1 year ago
Translation

I still haven't received any kind of response

Automatic translation:
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1 year ago

Hello Julemiam,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayOJO Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Why are you trying to contact the casino support, what is your issue with them? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hey! Yes, I have confirmed my account a long time ago and there have never been any problems with contacts before. They last answered me on September 4. I asked about my bonuses and withdrawal. The withdrawal has already arrived with it, no problem, but I don't get a reply to any of the messages, whatever the issue.

Automatic translation:
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1 year ago

Hello Julemiam,

So what exactly is your current issue? Why are you trying to contact the support?

Please note that as long as there is currently no other issue we will be forced to close the complaint.

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1 year ago

Dear Julemiam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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