PlayCroco Casino - Player’s account is blocked and winnings are lost.

This is another game that is full of shit I lost $2000 they offered me $78 dollars cashback money until I emailed asked where my money went then they replied used till had no funds which is not correct at all then I finally able to log back on everything some history deleted money I have upload not there or current wins gone deleted of my profile I ask for review there response was nothing unusual happened I asked why I clicks t log in it was like they blocked me from logging in there after 3 hours I tried was able to login money and wins gone they tried to say I used free bonuses to win that which I never used any coupon they send me terms conditions and I just had to except it but acma told me to complain here more of a chance get money back they have blocked me now again from logging in I have one account only I have access no one else they scammed my winnings bs I want to be reimbursed and account then closed

Hello wnd66fq44r,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayCroco Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any other bonus when you requested for the cash-back? When was the last time you deposited and how much? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes verified I bank transfer and visa and have confirmation since 2023 December I never asked for the cashback that’s what they gave me to stop me asking questions I think keep me happy then when my money went I asked when I loooked account history they said I played it until I had no money which i tried to use code for my birthday but never worked so I just uploaded not code got to $2000 soon as I got to that it logged me out several times couldn’t login for 3 to 4 hours chat history gone another person to explain to frustrating

since dec 1000 I have uploaded from my account cash Australian dollars I have deposit pending that come out already of my account not registered on game log in it’s gone no money nothing I message don’t get anywhere at all

i uploaded $100 2 days ago tried to use EMAIL CODES DSYS IVE EXCEEDED USES BUT I ONLY JUST GOT EMAIL SAME TIME AS IM TRYING TO CLAIM I EMAIL THEY SAY YOUVE USED BONUSES SINCE DEPSIT AGAIN WE CAN GIVE YOU CASHBACK NEXT TIME ON ALL NEVER HAPPENSS EVERTIME IVE BEEN SCAMMED

Last time I emailed was about codes that never work they always deny my withdrawal request then money disappears I hate message service they have frustrating not relevant then say pure luck to win sorry can’t help you

Hello wnd66fq44r,

Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review?

Ok

Sent you what I have in screenshot wise

Hello wnd66fq44r,

The screenshots you provided are from a different casino. Can you please advise which one is the correct one?

Also regarding the bonuses - they are always considered as a gift and a good-will from the casino. However, they may deny to give them out to any player without any reason given.

If you are unsatisfied with the bonus system in the casino, I would recommend to play in a different one where such issues do not occur.

Hello wnd66fq44r,

You still did not provide the requested deposit, bonus and the betting history from the mentioned casino. Please do so within the next 7 days otherwise we will be forced to close the complaint.

Dear wnd66fq44r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.