Pinnacle Casino - Player’s struggling to complete the account verification.

Είναι απίστευτη απατεώνες.εδω και 1 μήνα με κοροϊδεύουν ότι δεν κάνει το ένα χαρτί τις τράπεζες η το άλλο επιτιδες για να μην μου κάνουν ανάληψη τα 500€.επειγων βοήθεια.και επισεις ξαφνικά έχει χαθεί στο live chat.και δεν μου απαντάνε πλέον στα μηνύματα.

Dear Panagiotis2728,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Κοιτάξτε μου ζητάνε στοιχεία τις τράπεζας λογαριασμου τα στέλνω.μετα μου λενε θέλω κάρτα επαλήθευση.εντωμεταξυ έχω στείλει την κάρτα 3 φορές.μετα ξανά μου λένε θέλω ξανά την διεύθυνση τράπεζας και πάει λέγοντας τον κάνουν επίτηδες να μην με πληρώσουν...αν πατήστε στο Google σχόλια για την εταιρεία Pinnacle θα δείτε ότι και άλλοι παίκτες από άλλες χώρες έχουν το ίδιο πρόβλημα.τους κοροϊδεύουν.και επισεις ξαφνικα χαθήκε το live chat.δεν μπορώ να επικοινωνήσω.

Thank you very much, Panagiotis2728, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Panagiotis2728,

I looked at your complaint and will do my best to help you. I would like to invite Pinnacle Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Πλέον μου έχουν πει ότι έχουν επαληθευτεί και τα στοιχεία τις τράπεζες μου μου είπανε έχει γίνει η πληρώμει.φτανει να το δω στην πράξη να σας ενημερώσω.ευχαριστω!

Hi Viliam and Panagiotis2728,

We have looked in to this and €90 was processed to card ending 8501 yesterday and the remaining balance will be processed today and sent to the bank details that Panagiotis2728 provided on the 24th

Please note we cannot control the processing time for card ending 8501 once we have sent the funds, your card provider should process them within 24hrs but each provider differs.

The bank transfer can take up to 3 working days once sent and as mentioned earlier that will be today

If we can be of further service please do not hesitate to ask

Kind Regards

Pinnacle Casino

Dear Panagiotis2728,

let me know when you'll receive your winnings, please.

Γεια σας μετά από πολλές προσπάθειες σήμερα τελικά με πληρώσαν . πιστεύω Χάρης σε εσάς ομάδα guru.σας ευχαριστώ πάρα πολύ για την βοήθεια σας είσαι πολύ εξυπηρετικη και πόλη άμεση! Ευχαριστώ και πάλι!

Dear Panagiotis2728,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru