Pin-Up Casino - Player’s deposit has never been credited to her account.

i have deposited 1st time in this casino on 31st december but till now deposit not arrived, customer service is just like robot always saying the same thing "we are working on your service request" but it's 2 week and still they are unable to resolve it, i think it's scam platform.

do you think 2 week is not sufficient to resolve any problem.

Dear ritesh2126,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

TS-265706 this is the complaint number. payment method is phonepay and screenshot already provided to customer care with payment ID number.

if still it will take a month then better to move to some other platform instead of wasting time on this platform.

Thank you have a good day.

Thank you for your reply, ritesh2126. Please understand that this is a standard procedure and since the payment provider must investigate what happened with your funds, it can take some time. Do I understand correctly that you are no longer interested in our help? Should I close this complaint?

Dear ritesh2126,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi,

i already had words with customer care guys and they still replying the same that we are working on it, i think this website is scam, i will not receive my money in my account. so if you want you can close it. i already shifted to another platform.

ritesh2126, if you are not interested in contacting your payment provider and waiting for a suggested time period, I will close the complaint. However, I would like to mention, that if you change your mind, you can always ask us to reopen this case, and we will continue with our investigation. Sorry we were not able to help you with this one according to your preferences, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.