Pin-Up Casino - Player demands account removal due to unsatisfactory bonuses.

This casino never gives anything back, it doesn't even give you the chance to fantasize. Everything is a fraud, they give horrendous bonuses. It's the worst I've seen - I demand that YOU DELETE ME or I'll continue to expose you for your disgraceful behavior.

Dear carayaf77,

Thank you very much for submitting this complaint. I'm really sorry to hear about your problem.

I have checked the casino's Terms and Conditions and this is what I found regarding the account closure:

8. AGREEMENT VALIDITY PERIOD.

8.1. You can terminate your account at any time by sending an email to support@pin-up.support.

Could you please confirm that you contacted customer support via the aforementioned email?

When exactly did you request your account to be closed?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear carayaf77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.