Paris VIP Casino - Player’s account has been closed.

DO NOT PLAY IN CASINO PARIS VIP IS FRAUD. The casino offered me a free spins bonus (quite misleading at your convenience, since the rollover was 25x of what you will win on them to be able to release 25 dls, but in reality I only counted 25% of the bet for this rollover, what actually made the rollover to be 100x of what you will win in the free games is to say if you win 10 dls ... You had to play 1000 dls and at the time of completing the rollover they only gave you 25 dls ... But there the thing does not end, those 25 dls you could play them but you find the profit to 100 dls 😂 to others you have to make a deposit of minimum 25 dls to be able to withdraw the 100 dls, but even after this the money that was left in your account was removed, which left you a "net profit" of $ 75 after an infinite rollover) the bonus I mentioned released it and completed my $ 100, upon uploading my documentation the casino decides only knows why, close my account (block my access) without even notifying me, I tell you CASINO GURÚ, why s They lend themselves to recommending these types of casinos that do nothing more than deceive people, as they say "both the one that kills the cow sins and the one that grabs its legs." The casino does not have a chat service for people who are not registered and the mail service who knows what it is since they do not say anything on their page, anyway, I can not imagine the face of the casino every time someone You earn something and they only have to close your account to avoid paying you, I will present my complaint to the consumer's attorney so that there is a history of these frauds, greetings.

Dear Micky,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Firstly, I would like to emphasize, that each casino has different bonus policy and different bonus conditions. A bonus is something like a gift from the casino and by accepting it you automatically agree to the rules attached to it.

However, I believe, that you should be informed when the casino decides to close your account and the reason for it.

Have you tried contacting the casino regarding your closed account? If yes, please forward any relevant communication between you and the casino to petronela.k@casino.guru.

I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The account must be accessed in order to access the casino, without Access there is no way to communicate.

I agree that each casino has different bonus rules, but in this casino they do not put them in writing, at least not that part of "you can only withdraw 100 dls once the bonus requirements have been met and have at least one successful deposit but EYE ALL THE BALANCE THAT REMAINS IN YOUR ACCOUNT WILL BE LOST, WHETHER BONUS MONEY OR THE DEPOSITED ", I have played many casinos and only in this franchise do they play this way CHEAT since if some absent-minded person so to speak, deposits 100 dls or more It is surprising that you will lose that money when you collect the earnings of the bond, since they only allow you to make the withdrawal for 100 dollars and what remains in the account becomes zero. They should not recommend this type of casinos since they are fraud, or perhaps you carry commission every time this happens, anyway, I do not see that my complaint appears in the complaints that the casino has, I mean, they should appear so that the users are not scammed.

Dear Micky,

Could you please advise if you have deposited any funds in to your account? Was there any active balance in the time of the account closure?

Your complaint is not visible under the casino’s review as your complaint is still in progress. You can always share your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players regardless on the outcome of the complaint.

Lastly, I’m very sorry that you feel as we’re siding with the casino. Since we’re independent employees and professionals, the only thing we’re trying to do, is to help each player accordingly. Thank you.

I asked for information before depositing since they had told me about a case like the one I explained in my previous comment and the staff never resolved my question, they just turned the matter around and answered things that I did not ask them, I attached the captures of screen I don't know

Thank you very much Micky for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Micky,

I looked at your complaint and will do my best to resolve this issue. However, I checked Pais VIP General Bonus T&Cs and look what I found:

1.1.2. Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100.

1.1.4. In order for a player to be able to request a withdrawal of an amount won from the Sign-up free spins the player needs to have at least one deposit transaction on their account.

1.1.5. Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding €100 will be forfeited. The said amount, €100, will be available for withdrawal.

 I would like to invite Paris VIP Casino into this conversation. Please, can you specify why the player's account was closed? Thank you in advance for your reply.

Hello againoooooo

If we read carefully and correctly interpret the following paragraph, which you have provided, it reads as follows:

1.1.5. Once the player's first deposit transaction has been made, all winnings from free sign-up spins exceeding € 100 will be forfeited. Such amount, € 100, will be available for withdrawal.

There he never says that the deposit will be lost, he clearly says "all winnings from free registration spins exceeding € 100 will be lost", as I mentioned before, he never says that what you deposit will be eliminated along with free spins, again I give you an example if one deposits 100 dls (for absent-minded) would be pleasantly surprised that once they pay the 100 that they won with free spins their balance will be eliminated 😂. It is total fraud and technical support is well abused, wanting you to deposit as much as possible. And not only that, they close your account once you beat them, DO NOT PLAY THESE CASINOS. Please ask for my complaint to be published to avoid further fraud, do not be part of this casino guru, regards.

We would like to ask the Paris VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

It is simply incredible the treatment so favoritist that they give to a casino that obviously will not answer since they live on deception.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli