PariPesa Casino - Player’s deposit has never been credited to their casino account.

I made a deposit over one week ago by bitcoin.

In the morning of the 15th April and it was not credited(round about 96€).

At the afternoon I send them the E-Mail with the problem and all details(blockchain link).

The chat is holding on with the words "please come back later".

Nothing happened.

Please help.

I got all screenshots and chat screenshots.

Thank you

Dear Matthias1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Peteonela,

the payment was with Bitcoin.

At this Type of payment everyone(Blockchain) can see that the Casino hast received the Money.

I've got all Screenshots and the Casino got all informations.

They have have the Money.

Dear Matthias1990,

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino?

Dear Matthias1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.