The player from Germany had been experiencing difficulties withdrawing their winnings for more than two weeks before he submitted a complaint. Later, the player was asked to correct the BTC address due to a mistake on the player's side. The casino confirmed that the withdrawal was fully processed with the right payment method data in a few days. We consider the complaint resolved.
Paradise 8 Casino - Player’s withdrawal has been delayed.
Amount: €115
Paradise 8 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my Bitcoins to be paid out for 17 days. The address is correct. So the casino can't use any excuses why my money isn't with me yet. I had previously deposited money and had met all the criteria including verifying my details. I was also told that it would only be possible to pay out in bitcoins. At the beginning I was told that it would take 7 days for the coins to reach me, but that didn't happen. Then again I should please wait a day longer but again nothing happened. After a week, customer service was no longer available. As soon as my message was seen, you went offline. I've also tried to contact them via email, but there's no answer either. In my opinion, there is fraud. You should deposit euros but pay out would only be possible in coins. This is strange in my opinion. At the moment I have no idea how to get my money?
Automatic translation:
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2 years ago
Dear imrankhan,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello ,
I have successfully completed the account verification. It was the first withdrawal request. Yes, it has not yet been processed in my account. The service agent is always the same and kept trying to put me off, but now I'm not getting an answer.
I created a wallet for bitcoins.
What can I do about it ?
Greetings Imran K***
Edited by a Casino Guru admin
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2 years ago
Thank you very much, imrankhan, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello, imrankhan,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Paradise 8 Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Paradise 8 Casino Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
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2 years ago
Hi imrankhan,
I can confirm that your withdrawal is in the final stages of our withdrawal queue. Due to Easter holidays, while our main offices were closed for several days, the withdrawal backlog was considerable and our Finance team is catching up to resume cash outs within 7 business days.
I see you reversed your withdrawals on May 6th. Under normal circumstances your withdrawal would have re-entered the standard withdrawal queue, but I will make sure your withdrawal is processed promptly, as you had them waiting previously for a longer period.
Our apologies for this delay, you should receive an email notification once our Finance Department completes the payment.
Thank you for your understanding.
Paradise8 Management
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2 years ago
Dear imrankhan,
Could you please provide me with an update on your issue? Is there any progress? What is the status of your withdrawal request(s)?
At this point, I sincerely believe it should only be a matter of time before the payment comes to you.
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2 years ago
Translation
Hello,
first of all thanks for Casino Guru.
So far I haven't received any money.
With the first payout attempt, Bitcoin Cash was offered, which I also used. Paradise 8 wrote me that the payout was canceled and the bitcoin address was a bitcoin cash address and that's why it didn't work. Now I submitted a bitcoin address on May 6th, 2022 and I'm excited to see if I'll finally get my money.
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2 years ago
Thank you, imrankhan, for the update. Good to see progress. Let's be patient and provide the casino with a few business days to process your payment.
Please let us know as soon as you receive the payment or in case of any news.
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2 years ago
Hi everyone,
Our records show this withdrawal has been paid.
Best regards,
Paradise8 Management
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2 years ago
Greetings all,
Dear imrankhan,
Can you please confirm that you have already received your payment?
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2 years ago
Dear imrankhan,
Can you please provide us with an update and answer the question from my previous post? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, based on all available information, we will consider it resolved, and it will be closed accordingly.
We are looking forward to hearing from you.
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2 years ago
Thank you, imrankhan, for using the Casino Guru complaint resolution centre. As I mentioned and explained above, the issue is considered resolved and we will now mark your complaint as 'resolved' in our system.
Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Paradise 8 Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
