Palace of Chance Casino - Player’s struggling to withdraw their winnings.

Short sweet...deposit 25 maybe 30$ LAST WEEK WINNING .ON SUNDAY TRIIED WITHDRAW 1500.00 LEAVE COUPLE IN ACCOUNT 400.00$PLAY WITH LATER WAKE UP THIS MORNING 72$ ONLY SAYS WITHDRAW DENIED THEN IT SAYS MANAGER WITHDRAW EXCEPTED..they say played wrong slot weren't in package....what the fuck I paid to play slots didnt say some slot excluded...now 3 time this week triied withdraw evertime talked to live chat I asked what do i owe evertime they say it's all tour money 3 times even sunday morning nov1 2020 when i put in for with draw ..1500.00$ they took 1900.00$ well if I screwed up wouldnt the chat f***s tell me asoon as happened or even in our 3 to 4 times I asked threw out the week .Liad all way up till last minute ..if I broke agreement ok shit let's stop this now make it right get back to playin....no just screw me lie to me all week ....so I emailed asking to read my prior live chats and show me package I purchased details no respond only I played slots that wer excluded from package....sorry didnt read over love some feedback thanks

Dear Chipstackwel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that you have been accused of playing restricted games? Have you redeemed any promotional offer when depositing funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Chipstackwel here.....sorry about yesterday did over look what I wrote sloppy....you know what lesson learned read the fine print I'm still learning just got my first lesson ...who am I to these mother f... what can I do I asked they ignore. read about some 14day window if want to complain or file someshit mail a letter to who ever waist time... maybe I screwed up but they couldn't tell me till to late....... lesson learned thanks for listening

Appreciate it GURU ...oh ya up 600.$ at the ozwin casino card had issues they gave me 10$ check out the games.....said free but ..200$more to go for the walkthrough to be cleared /complete on a role tho think I get to keep everything on top? Was free chip I'm thinking no..Lesson2...nothings free

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other online casino in the future. Is there anything else, we could do for you?

Dear chipstackwel,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

After a closer examination, we ended up rejecting this complaint as unjustified.