The player from Germany had a pending withdrawal that lasted for 4 days and was unable to access the live chat support for assistance, as the chat window did not open. The Complaints Team acknowledged the issue but noted that withdrawal processing times could vary, often requiring patience for up to 14 days. The player was advised to cooperate with the casino regarding any verification needs. Ultimately, due to a lack of response from the player, the complaint was rejected.
Nomini Casino - Player’s withdrawal is delayed and support is inaccessible.
Amount: €500
Nomini Casino
Safety Index:Very highSafety Index
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9.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
My withdrawal has been pending for 4 days... the chat won't start... I press the live chat button but nothing happens, no chat window opens... all other windows open... I have no way to contact them...
Automatic translation:
Public
Public
1 month ago
Dear ivan92s,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
