HomeComplaintsNomini Casino - Player has been accused of opening multiple accounts.

Nomini Casino - Player has been accused of opening multiple accounts.

Amount: €200

Nomini Casino
Safety Index:Very high
Submitted: 24 Jun 2020 | Case closed : 13 Jul 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Czech Republic has been accused of opening multiple accounts. We rejected the complaint based on evidence provided by the casino.

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4 years ago
Translation

I reportedly have a duplicate account, but I've never played at this casino before.

Automatic translation:
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4 years ago

Dear Jonathan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://nomini.com/cs/rules:

file

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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4 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Thank you very much Jonathan for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago

Hello Jonathan,


I am very sorry to hear about your problem.


I would like to invite Nomini Casino to join this conversation. Could you please provide the evidence that the player had duplicate accounts? The evidence can be send to my email zuzana.r@casino.guru

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4 years ago

Dear  Jonathan,


Unfortunately, we have received the evidence from the casino that 2 accounts with the same address and IP were opened (on the same date around the same time). This is enough for the casino to close your account and refund your deposit. I am very sorry but we are not allowed to share this evidence with you.

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4 years ago

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

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