The player from the United States, a long-time user of New Vegas Casino, had experienced difficulties withdrawing his balance of $4,300. He reported that these issues had started after a change in the casino's management, which had resulted in his withdrawal limit being reduced to $0. Additionally, he had complained about the casino's unresponsive customer service. After the player reached out to our Complaints Team, the casino reinstated his $3,000 withdrawal limit. Despite slow responses and payout times, the casino eventually paid out his winnings. As a result, the player's issue had been successfully resolved.
NewVegas Casino - Player is unable to cash out winnings.
Amount: $4,300
NewVegas Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I've been playing at New Vegas Casino for close to 3 years. I never had an issue until a new management team came in. I've deposited alot at this casino but when it comes time to pay out it they are taking longer and longer. Now, I have a $4,300 balance and when I try to cashout any amount, I can not. They currently switched my withdrawal limit to $0. They also do not respond to my emails. I also have the live chat send emails to the VIP department and they go unanswered as well.
I appreciate any help you can offer.
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2 months ago
Dear mikeff63,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with NewVegas Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you accumulated your winnings with or without an active bonus?
How long have you been experiencing difficulties with your withdrawals?
Have you received any explanation as to why your withdrawal limit was set to zero?
When was the last time you withdrew your winnings from his casino?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Hello , it seems when I get your team involved the management responds back to me. It may be coincidence but it also happened on my previous case I opened with your team. So, as I mentioned, they got back to me and gave me back my 3K withdrawal limit. They do take 5 to 7 days to get back to me ( which I'm not used to ) but I think I'm ok for now. I do appreciate your help on this matter.
TY / Mike F
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2 months ago
I'm glad to hear that! Could you please advise if you requested any withdrawal?
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2 months ago
I did and they paid me. They are slow to respond and even slower to actual pay out but they finally did.
Thank You / Mike F
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2 months ago
Dear mikeff63,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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