The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
NetBet Casino DE - Player complains that she didn’t win anything.
Amount: €200
NetBet Casino DE
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Have been playing for several weeks and deposit several times a day. It hardly ever happens that I get over the deposit amount. It seems that 90% of all games are blocked by free spins, because no matter what game and what stake, you hardly see any scatterers in the game, let alone 3 of them! The percentage payout is a maximum of 5% instead of the advertised 90%
feel screwed I want to know
how many others feel the same way in this casino. It annoys me when I play €50-100 and I don't even see 3 skaters that would give free spins.
When I complained about it in live chat, they just ended the conversation or chat.
Automatic translation:
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1 year ago
Dear yesimcerdik,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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1 year ago
Translation
Hello,
You wanted proof???
Should I now also make video recordings,
while i play ?
I know the alleged payout percentages, they are almost the same everywhere. I just don't see it with you. Absolute idle no matter in which game no matter what the stake.
I will test your casino again and report about it again.
Automatic translation:
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1 year ago
Please understand, yesimcerdik, that without supporting evidence such as your full game history it would be close to impossible to confront the casino. If you wish to forward any proof, my email address is petronela.k@casino.guru. Thank you in advance.
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