HomeComplaintsNational Casino - Player’s winnings have been confiscated due to deposit sent from 3rd party payment method.

National Casino - Player’s winnings have been confiscated due to deposit sent from 3rd party payment method.

Amount: €100

National Casino
Safety Index:Below average
Submitted: 12 Aug 2021 | Case closed : 27 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has been accused of depositing funds into his account using the 3rd party credit card. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello,

We played for hours yesterday and went from 20 EUR to 100 EUR. I then tried to pay out and then I had to verify myself first. I have made. The next day I was verified and tried to withdraw again. It didn't work either. After hours of writing with the support, they said they would transfer it to me as an exception. The next day and my account was suddenly blocked and this email came. :


file

Very dubious, I hope you can get my money back.

Thank you.

Automatic translation:
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2 years ago

Dear Bogdan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. Could you please clarify whether you used a payment method issued in your name or not?

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Bogdan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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