The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his money.
The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his money.
The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his money.
Hello titan16,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello titan16,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello thanks for taking my case,
My verification of person and address was completed months ago. Recently, however, I had to confirm my address again, which I did with a bank statement, I also sent a screenshot of my Skrill payment to the casino and the profile also says that everything is verified.
I then had to answer a questionnaire which received private questions about my income, job, etc. Although I find this highly questionable, I answered this one.
For about 9 months now I have been paying irregular money in this casino, up to now a total of 4 digits. This is now my first payout which I request and no comparison to the sums which I paid in total. Although I made a deposit earlier this year, this particular win comes from a €20 bonus whose wagering requirement I met.
What unsettles me is that when the payout was rejected, it took less than 2 hours because of the missing documents, which I resubmitted as described above. The payment has been in progress for 3 days now and rejecting it is obviously faster than approving it. My last chat was the day before yesterday and they assured me that the payment would be processed as soon as possible.
Kind regards
Hallo danke für die Aufnahme meines Falles,
Meine Verifizierung was Person und Adresse betrifft wurde schon vor Monaten abgeschlossen. Neuerdings musste ich jedoch erneut meine Adresse bestätigen, was ich auch per Kontoauszug tat, ebenfalls schickte ich noch einen Screenshot meiner Skrill Zahlung an das Casino und im Profil steht auch, das alles verifiziert ist.
Daraufhin musste ich noch einen Fragebogen beantworten welcher private Frage über meine Einnahmen, Beruf etc erhielt. Obwohl ich das höchst fragwürdig finde beantwortete ich diesen.
Bereits seit etwa 9 Monaten zahle ich in diesem Casino immer wieder mal unregelmäßig Geld ein bisher einen 4 stelligen Betrag insgesamt. Dies ist nun meine erste Auszahlung welche ich beantrage und kein Vergleich zu den Summen welche ich insgesamt einzahlte. Obwohl ich dieses Jahr schon einzahlte kommt dieser spezielle Gewinn aus einem 20 Euro Bonus dessen Umsatzbedingungen ich erfüllte.
Was mich verunsichert ist, dass als die Auszahlung abgelehnt wurde es keine 2 Stunden dauert, wegen eben fehlender Dokumente welche ich wie oben beschreiben erneut einreichte. Nun ist seit 3 Tagen die Auszahlung in Arbeit und ablehnen geht offenbar schneller als genehmigen. Mein letzter Chat war vorgestern und dort versicherte mir man das die Auszahlung schnellstmöglich bearbeitet wird.
Mfg
Thank you titan16 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you titan16 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
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