The player from Greece has requested a withdrawal. Unfortunately, the payment seems to be delayed. We contacted the casino to get more information on the case, but before they replied back the player informed us that the winnings were finally received. We closed the complaint as resolved.
N1 Casino - Player’s withdrawal has been delayed.
Amount: €16,900
N1 Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On February 3rd, I joined N1 casino for €50, they gave me a €50 bonus, I played chrismas carrole game for €94, the game gave me a bonus and I won €18,000 on a €1 spin. They told me I had to play 3500 euros. I followed all the rules to be able to withdraw the money. This is where the problems started: I sent them all the documents as they told me in the live chat that the documents are in all letters, but I still haven't received the money from them. As I talk to the bank it shows the money transaction but they have got it wrong because they showed me the account number and not my first and last name. I have a conversation with N1casino. every day and ask him to send me a notification from the casino that I have won the money. And to send a notification to the bank so that the money is credited to the account. I have no news from them, they write me every day to be patient. If the notice is not given to the bank, the transfer from the bank will go back to the casino. I'm insecure
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1 year ago
Dear Maka19,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received the transaction tracking number from the casino? Could you please advise if you have received any successful payments from this casino in the past?
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
It's the first time I withdraw the winnings from N1 Casino No, they didn't send me a message, the bank informed me about the money transfer.
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1 year ago
Translation
Yes, a withdrawal was made from them but they didn't mention my name, the bank is asking me for a profit statement and they write to me every day, be patient, the bank called me today and said they will refund the amount. Casino in three days.
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1 year ago
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A message came in the mail about their ad that there was a big win on a spin on the Ptagmatic casino game. They even advertise this issue and actually the player has not received the money. I am very insecure just getting the same message from them every day
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1 year ago
Thank you very much, Maka19, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hi Maka19,
I've just reviewed your case and am sorry to hear about your struggles with withdrawing your winnings. I will try to help you by contacting the casino. We'll see what can be done if they reply.
Dear N1 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Do you think that you could prepare a document for the player that is required by their bank to help them finally receive the winnings?
I'm looking forward to hearing from you.
Kind regards,
Natalia
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1 year ago
Translation
I received a document to send money from them today, but my name and surname are not written, I informed the bank today and they ask me for a document where my first name, last name and profit information are written.
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1 year ago
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A big thank you to you and N1Casino. I received the money. I was very insecure. It took time, but I received the money
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1 year ago
Dear Maka19,
That's great to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Natalia
