The player from Germany wanted to withdraw €100 from N1 Casino but was frustrated that the only available option was bank transfer, while Mifinity was offered at other N1 Interactive Casinos. After multiple inquiries, he learned that Mifinity was no longer available for German customers. The Complaints Team clarified that the availability of payment methods was influenced by various factors beyond the casino's control and extended the response time for further assistance. However, as the player did not respond, the complaint was ultimately rejected.
N1 Casino - Player faces withdrawal limitations at casino.
Amount: €100
N1 Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Dear Casino Guru Team,
Unfortunately, I have a problem with N1 Casino.
I have €100 that I would like to withdraw, but currently, it can only be done via bank transfer.
No Mifinity, no Paysafecard, just bank transfer.
In other N1 Interactive Casinos, I have the option to use Mifinity.
Mifinity itself advertises this: https://www.mifinity.com/n1casino-de/
After multiple inquiries in the chat, I was told that Mifinity is no longer available for German customers.
Can you help me?
Thank you very much and I look forward to your response!
Automatic translation:
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3 months ago
Dear Gr33ndoc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Could you please clarify why you can't use the bank transfer option?
I am afraid that we are not in a position to force casinos to process withdrawals via payment methods they do not support and you will have to reconsider using the bank transfer anyway.
Thank you in advance for your reply.
Best regards,
Kristina
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3 months ago
Translation
Hi Kristina!
Yes, I have paid out via Paysafecard before, but unfortunately this method is not available either.
Then unfortunately there is nothing you can do and I will avoid this casino in the future.
Thank you very much and I wish you all the best!
Best regards
Automatic translation:
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3 months ago
Thank you for your reply, Gr33ndoc. Do I understand correctly that you are no longer interested in proceeding with this complaint?
