N1 Casino - Player complains that he didn’t receive registration bonus.

Minulla on ongelma kun ilmestyy uusi kasino jollekkin tunnetulle

isolle operaattorille joka mainostaa ensitalletusbonusta ja yritän rekistöröityö herjaa että tilini on suljettu tai pääsen casinolle mutta en saa mitään bonusta .Olen yrittänyt selvittää asiaa ja olen ymmärtänyt että olen rikkonut casinon sääntöjä mutta en tiedä mitä .

Voiko se johtua siitä kun kotiosoitteeni on muuttunut ja sähköpostiosoitteeni on myös muuttunut eikä vanha osoite ole enää voimassa .Olen joskus yrittänyt muuttaa casinolla sähköpostiosoitettan mutta casino ilmoitti että siinä menee useampi viikko .

Dear Asko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Do I understand correctly that you have not been able to redeem any Welcome bonuses across the entire platform, or in this specific casino only?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Ymmärrän kyllä ettei casinoa voi rangaista tämäm takia , ongelma ei ole ainoastaan tämä kasino

vaan muitakin operaattoreita mutta en tiedä miten muuten olisin ottanut yhteyttä teihin tämän asian kautta.

Joidenkin operaattoreiden casinot ilmoittavat että tilini on suljettu vanhoilla ja juuri avatuilla uusilla casinoilta

ja jollakin casinolla ei saa mitään tarjouksia .

Tämä kaikki on tullut esiin silloin kun olen muuttanut asuntoa-ja sähköpostiosoitetta.

Olen kysynyt jonkun casinon chatilta ja ne on vastannut vaan että olen rikkonut casinon sääntöjä .

Olisi mukava tietää voiko tälle asialle tehdä mitään kun en tiedä rikkoneeni mitään sääntöjä , ja

onko tämmöisiä tapauksia ollut muita .

Thank you, Asko, for your reply. Please understand that casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. 

We can contact the Casino Representative and ask for an explanation but bear in mind it might not make any difference. Would you like to proceed anyway?

Olisi mukava tietää vaikuttaako koti-ja sähköpostiosoitteen muutos siihen että

casinot luulee että yrittää jotain vilppiä ja miksi sähköpostiosoitteen muutos on

hankalaa ja kestää niin pitkän aikaa koska kun pyydetään kotiutukseen dokumenttejä

kotiutus on hankalaa.

Thank you very much, Asko, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Asko,

I apologize for the delayed response. I’ll contact the casino representative and see if I can help.

I would like to invite N1 Casino to join this conversation and clarify the situation.

kiito , sopii

Greetings Asko,

I am a representative of N1 Casino and I would like to help you with your case.

From what I see thus far, I get that you may have problems with casinos under N1 Interactive Ltd license in general, rather than N1 Casino specifically. However, since you have filed this complaint with us, I would like to assist and respond from the N1 Casino standpoint.

Unfortunately, I was not able to find a player account registered under the email you provided in this thread. Maybe you have used another email to register an account with us (since you have mentioned email change in your complaint)?

If you can provide the email you used to register an account at N1 Casino, I will be more than glad to answer your questions.

Best regards,

N1 Casino

Thank you, Asko. After checking your account, I can say that there is nothing preventing you from getting bonuses at N1 Casino, and you also received the first deposit bonus when you registered with us. Moreover, your account is open and you can freely access it – even if your email is no longer available, you can still use it to log into your account.

At N1 Casino we do not deny players bonuses if they change their profile address. Unfortunately, we do not change the players' emails either, but you may indicate an alternative email that we can use to communicate with you directly.

As you understand, the only information I can share relates exclusively to N1 Casino, as there is no way for me to know how you have been treated at other casinos and I cannot speak on their behalf.

If you have any other questions, I will be glad to answer them.

Best regards,

N1 Casino

Kiitos vastauksesta , ei tällä kertaa muuta kysyttävää .

Thank you, N1 Casino, for your comments.

And thank you, Asko, for using the Casino Guru complaint resolution center. As your concerns have been addressed, we will now close your complaint as ‘resolved’ in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru