Hello francescocaruso20000,
The casino representative told me in our conversation they asked you to proceed with further verification.
Although they didn't specify what kind that is, I hope the following tips might help you complete it without issues.
If you have been asked for a selfie with ID documents or a screen behind you, which is nothing unusual, please follow these important guidelines:
Do not edit the image in any way.
The photo needs to include your full face, head-on, with no distortions, shadows, or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing.
Please let us know about the result of the verification or about any issues you might have with it.
Hello francescocaruso20000,
The casino representative told me in our conversation they asked you to proceed with further verification.
Although they didn't specify what kind that is, I hope the following tips might help you complete it without issues.
If you have been asked for a selfie with ID documents or a screen behind you, which is nothing unusual, please follow these important guidelines:
Do not edit the image in any way.
The photo needs to include your full face, head-on, with no distortions, shadows, or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)
When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing.
Please let us know about the result of the verification or about any issues you might have with it.