The player from Argentina had unintentionally activated a free bonus that interfered with their betting style. The bonus had been accidentally activated through a notification, and the player had been unable to contact the casino due to the absence of a communication channel. The bonus, which the player had not used, had been charged to their account. However, the issue was ultimately resolved by the casino, and the player had expressed their satisfaction with the resolution.
MyStake Casino - Player encounters undesired activated bonus.
Amount: $13,000 ARS
MyStake Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello, I accidentally activated a bonus that is preventing me from betting, I do not wish to make sports bets, only mini games. I would like to cancel it. I want it to be cancelled so that I can continue to play at ease.
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11 months ago
Hello nanoscoles,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Was it a deposit bonus or a free bonus? Did you contact the casino in order to cancel it? Did you already use your deposit if it was a deposit bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hello!! I only have the email verified. It was a free bonus that came to me as a notification and I activated it without knowing that it was not going to let me continue betting.
I couldn't communicate with the casino because I don't have a contact channel to talk to them.
I did not use the bonus, the money was only charged to my account, if I am not mistaken it is 1820
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11 months ago
Translation
They already solved it for me from the casino! Thank you!!!
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11 months ago
Dear nanoscoles,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
