The player from Greece has submitted three withdrawal requests of €500 each but has not received any funds after three business days, despite no verification being required and no bonuses involved.
MyEmpire Casino - Player's withdrawal is delayed.
Amount: €1,500
MyEmpire Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 8h 43m 20s
Case summary
yesterday
Public
Public
5 days ago
Translation
Good evening, I have requested three withdrawal requests of €500 each from this specific casino. As I mentioned, they don't require verification, I didn't receive any bonus, and this is the third business day since I requested the first withdrawal, and still nothing. What can I do?
Automatic translation:
Public
Public
5 days ago
Dear Karina1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
2 days ago
Translation
Today is the sixth working day of a withdrawal, the fifth working day of the second and the third working day of the third.. Nothing has changed at all in the situation and they constantly assure me that it is in the final stage of processing and will soon be completed by the relevant department.. at the same time my they asked me to send a reminder email as well which I have done for three days but it has also been put on hold!! They are causing you a lot of stress especially for such a large amount..
Automatic translation:
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
