The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We asked him for an update after the recommended time frame had passed and later extended the timer by 7 days. As he did not respond to our messages, inquiries, or reminder, we were unable to continue the investigation and the complaint was closed for now.
Vegadream Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Player stopped responding
Amount: €2,500
Vegadream Casino
Safety Index 6.8 Above averageCase summary
Discussion
Public
Public
2 weeks ago
Dear Tekkney90,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
1 week ago
Dear Tekkney90,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
