The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We asked him for an update and extended the timer by 7 days, but he did not respond to our messages or reminders. As a result, we were unable to investigate further and the complaint was closed for now due to lack of communication from him.
ReelsOn Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Player stopped responding
Amount: A$400
ReelsOn Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
Public
Public
2 weeks ago
Dear Philby71,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
1 week ago
Dear Philby71,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
