The player from the United Kingdom is facing a withdrawal issue at RockNRolla Casino, where he requested a $700 USD withdrawal two weeks ago that has been pending review for over three weeks. He has contacted support multiple times without a response and seeks immediate processing of his withdrawal or a written explanation for the delay.
Rock N Rolla Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 5m 48s
Rock N Rolla Casino
Safety Index 4.1 LowCase summary
Discussion
Public
Public
13 hours ago
Casino: RockNRolla Casino
Username: Welsh200444
Withdrawal amount: $700 USD
Status: Pending Review for over 3 weeks
Deposit method: XRP via Xaman (formerly Xumm)
Last deposit transaction hash: D9695F918B1B64C0E254AFDA4DEAFAEA6ACAE28B13A95069D7A32714EA3F3F66
Deposit wallet: r3Gz7VHD11AZRQkcnJ7v5MEP9ystXM76Nk
Destination tag: 846096
Complaint:
I am requesting assistance in recovering a legitimate withdrawal that has been pending for over three weeks.
I deposited XRP using the wallet address and destination tag provided by the casino. The funds were credited to my account, and I played normally.
On 8 July at approximately 9:00 pm, I requested a withdrawal of $700 USD. Since then, the withdrawal has remained in "Pending Review".
I have:
Sent multiple emails to support.
Received no response.
Received no request for KYC or additional verification.
Attempted to contact the licensing authority but received no reply.
I have previously withdrawn successfully from this casino multiple times during 2024 using the same Xaman wallet, so this is not my first withdrawal.
I am requesting that RockNRolla Casino either process my withdrawal immediately or provide a written explanation for the delay.
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you let us know how long did your last successful withdrawal took to be processed?
- Have you previously completed the KYC verification at this casino?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
