The player from the United Kingdom had been waiting for a £1600 withdrawal from Mr Sloty for 16 business days. Despite previous successful withdrawals, the casino had asked for patience regarding this larger amount. The player had confirmed that his account was fully verified. However, given the casino's history of non-responsive behavior to complaints, we were forced to close the player's complaint as 'unresolved'. This decision was expected to negatively impact the casino's overall rating. We had advised the player to avoid Mr Sloty Casino in the future due to their non-cooperative stance.
Mr Sloty Casino - Withdrawal of winnings is delayed.
Black points: 329
Amount: £1,600
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
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9 months ago
I have withdrew from this (mr sloty ) a few times before for £100 at a time and money was in my bank the next day now my withdrawal is £1600 I’ve been waiting now 16 working days and they just keep telling me to be patient but it’s not fair I won it from my own deposited money with no bonus money can you help
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9 months ago
Dear carlnoak86,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please confirm your account has been verified?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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9 months ago
morning Thankyou for getting back In touch yes my account is fully verified and I’m checking all emails /folders daily all day I just can’t get there reasoning and it’s playing with my mental health ?!
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9 months ago
Hi Tomas just been on chat again and just been told to wait still it’s been 19 working days now !
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9 months ago
Dear carlnoak86,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
