The player from Spain had been attempting to withdraw funds from Unlimluck casino since January 4, 2026, but his withdrawal requests were canceled six times. Despite providing all necessary KYC documents and informing them about his virtual card, he still faced difficulties in completing the withdrawal. The player confirmed meeting wagering requirements and tried multiple withdrawal methods, including card and bank transfer, both of which were canceled by the casino. The complaint was closed due to the player's lack of response to further inquiries, and no resolution was reached at that time.
UnlimLuck Casino - Player's withdrawal is repeatedly canceled.
Closed
Our verdict
Player stopped responding
Amount: €1,500
UnlimLuck Casino
Safety Index:LowCase summary
Discussion
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2 months ago
Translation
Hello, I've been trying to make a withdrawal at this Unlimluck casino since January 4, 2026. They've cancelled my withdrawal six times already. The last time, I tried to withdraw via bank transfer, and they asked me for photos of my card, which I already told them was virtual.
I have sent them all the documents for KYC verification and they still keep canceling my withdrawal.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you make sure to fulfill the wagering requirements before attempting to withdraw your winnings?
- Have you contacted customer support to ask about the reason why your withdrawal requests keep getting cancelled?
- Which payment method did you use to deposit money into this casino?
- Which withdrawal methods have you tried using to get your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
TranslationHi, thank you for your reply
* I have met the wagering requirements before attempting to withdraw my winnings
I contacted customer service and they told me that it's a problem with the financial service they work with.
The payment method I used was a virtual card. I sent them a screenshot with the necessary card number and the card ownership certificate, but they keep canceling my withdrawal. I also tried to withdraw via bank transfer, presenting the account ownership certificate, but they canceled that withdrawal as well.
*I have tried card withdrawal and bank transfer withdrawal.
Greetings and thanks
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1 month ago
Thank you for the explanation. Please forward me all the communication between you and the casino customer support regarding the verification of your payment methods and the problem with processing your withdrawal requests at veronika.f@casino.guru. Also, kindly include the documents you sent to the casino to verify your payment method as well. I appreciate your patience and cooperation.
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1 month ago
Dear Dan33,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
